I think the only problem I had with the staff the majority of them didn’t really understand English, which they shouldn’t have to be in Spain. Another problem is me trying to get my Hyatt points because I booked through a Expedia I wasn’t able to get them.

First they NEVER answer the phone. From exterior or from in the room. Showed us our room and then of course it was no smoking BUT someone has probably Stayed a few days and smoked heavily because It was brutal. There was a nespresso machine in the room but they changed our room eventually to one on a lower floor. Just a kettle. I asked If they could bring us the nexpresso. After waiting for someone to answer for 10 Mins I went back Down To the lady and asked. She Said she’d get housekeeping to bring it. Nothing. After an hour I finally reached someone on the phone. D they said it was impossible. A very nice concierge tried to make it better the next day but basically poor service

Good, clean hotel. Close to airport and cruise terminal. Helpful staff. Very nice room.

Such a great stay!

As always with the Hyatt brand, this was also generally impressive!

We were only there one night, but everything from a snack to sleeping quarters was excellent!

prenez la suite sur deux étages

Amazing staff took care of all our needs

Excellent Welcome, friendly and accommodating staff, the breakfast buffet was great. All the things you expect from Hyatt. The downside, and quite impact full, was the lack of venues and challenges with AC. Only 1 restaurant was open, the smallest one near the lobby. Limited seating, for a full hotel not ideal. I had complained about my AC not working (room temp was 27°) and they expeditiously tried to fix it. Short term solution. I woke up to a room temp of 29°. I would book there again but call first to find out if dining venues are open.

Love this place — absolutely book. Breakfast is well worth the addition. I want to go back

5 star hotel … first class!!!

Our entire experience at hotel was ok!! Tge staff assistance was unavailable!! Ask for directi on s to a point nothing needed extra towels for my room none was delivered I asked twice! Nothing!! It’s sad because I am a Hyatt member won’t stay at a Hyatt regency again very poor customer service not good Hyatt Ask for direction front desk receptionist advised that her manager printing it never received it I asked twice!!! Hyatt regency Barcelona tower I won’t stay there again and won’t recommend it!! Hyatt Paris France won’t stay there again smh I plan on visiting Athens Greece and staying at grand Hyatt hopefully this changed my opinion on hyatt

Our entire experience at hotel was ok!! Tge staff assistance was unavailable!! Ask for directi on s to a point nothing needed extra towels for my room none was delivered I asked twice! Nothing!! It’s sad because I am a Hyatt member won’t stay at a Hyatt regency again very poor customer service not good Hyatt Ask for direction front desk receptionist advised that her manager printing it never received it I asked twice!!! Hyatt regency Barcelona tower I won’t stay there again and won’t recommend it!! Hyatt Paris France won’t stay there again smh I plan on visiting Athens Greece and staying at grand Hyatt hopefully this changed my opinion on hyatt

Poor air conditioning in the room

This was everything we expected. Great service, clean, comfortable beds. Our 2nd time staying there. Will be staying again.

We purposely chose an American chain hotel with air conditioning in mind. As soon as you walked into hotel it was hot and muggy. The ac could not keep up with the temperature outside. When we walked into our room it was extremely warm. Adjusted the thermostat and nothing improved after running all day. After complaining about the lack of ac to both staff and management they finally agreed there was a problem with the system. Much work and prompting to the staff and management was required to receive a new room and adjustments to our bill for all the inconvenience and disruption to our stay. Others in our group experienced same situation with their rooms. In the future we will avoid using this hotel because functional ac is important to us.

A beautiful hotel but as soon as we entered the hotel had little to no AC. They have a large atrium with glass ceilings. It was a very hot day and either the hotel system could not keep up or was failing. Our room was no different. Stifling hot. We adjusted the temp down but it literally took 10 hours to cool down. We were not alone in talking to other visitors. The hotel offered a different room but same AC problem. Ended up talking to management who disclosed they were having technical difficulties.

The descriptions of dinning hours are confusing. The Terrum Restaurant is not open from Mon to Sat during summer months. I only find that out from the front desk staff when I showed up at the restaurant and saw the door closed. No instructions any where about the hours. The house keeping staff is not well trained. The towers were missing on our second day. The garbage can was left on the vanity. I had to ask the staff to complete the house keeping twice during our 7-day stay. The bar is extremely slow on our third night. We placed our order during half time of a soccer game, did not have our food until the game is over. Then waited another 40 minutes to get the bill. We asked the about the bill twice. I had enough and went to the cashier to ask for the bill. It literally took the server 20 seconds to generate the bill. I do not understand why it had to take so long. Overall it was a disappointing experience.

Beautiful atmosphere and the concierge service was excellent for assisting with touring information

Everyone and everything was amazing!!! This property is perfect in every aspect