Overall Ratings & Reviews Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Awesome! Great for family. Felt like living in a castle!

Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic

VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.

Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.

perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.

The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!

One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.

I stayed twice at the Europa park, the first time was at in Santa Isabel hotel and this time at the Castillo Hotel. Both hotels are ok and the rooms have four beds. The bath room has shower, toilet seat, soup and towels only. You need to request bath rope and towels if you intend to use the swimming pool from the reception. The buffet breakfast does not contain French toast, pan cake or waffle. But overall, it is ok for a park hotel.

Fantastic for kids and adults

we had 3 nights at this hotel. from check-in to check-out overall a great experience! we loved the themed room - spacious, nice bathroom, very clean. we loved the breakfast buffet and the fact that we could choose a different hotel each morning. the wellness facilities are also tops. love to come back!

We had a great time at this hotel and it is next to the theme park so access was easy.

I've been to a lot of theme park hotels... All around the world... This hotel was tops... As far as closeness to the theme park... It couldn't be any closer to the park entrance ... Overall experience 10... They even allow pets... For an extra 13 Euros per day...

Great value for money and beats the Disney hotels by a mile, in Paris or elsewhere. Great hotel for the family with a pretty cool well done castle feeling, which kids loved, combined with back door access to a great amusement park. When I was told it was better than Disney I was skeptical but no longer. Only downside is during the few hot days per summer it was a bit warm as no AC in the rooms, but it was bearable as windows can be left open without a mosquito invasion, plus a few small fans we brought helped allot. As a very frequent traveler I could find no notable faults with this hotel, staff were helpful, food was good and all was clean and very well maintained. A 5 star 4 star hotel. The Euro Park was a great surprise, a great Park for all ages. We will be back.

This is a lovely hotel and so easy for visiting Europa park. The restaurant is good quality (for a buffet), but didn't rate the A La Carte Don Quijote restaurant. There are a few things that could be better, like tea making facilities etc, but nothing major. Try a swim in the Santa Isabel outdoor pool which is beautifully heated so can be used all year round.

Overall great park, v. good hotels. Staff were v. friendly, Excellent buffets both breakfast and dinner with great value for money. I would strongly recommended to all families if they have a chance to go. I would recommed hotels to get ice makers in all floors and much preferable if they get small fridges in rooms. Also the park closed early on Sunday eve @ 8 pm, then express train stopped same time, we had to walk all the way to our hotel from the end of the park after v. tiring day. They should have kept the train going at least 30-40 min after closing time to make it easier to return to hotels. All our family were v. happy with the 2 days we spent there.

Fabulous hotel in great location. The check in was very friendly and although we couldn't get into our room until 3pm we were able to leave our luggage in a separate room. We went with friends and the check in host was able to move our rooms next to each other, no problem at all. Our hotel room (standard family no a/c) was fantastic. A great size with bunk beds for the children, a big double bed and comfortable pillows! The ensuite had a shower, not a bath, but again was a great size. The restaurant for dinner had a kids play area which meant they coukd play until dinner arrived. Food was ok, not superb but not bad either - the children's menu was good. Breakfast was excellent - I've stayed in lots of hotels but this was by far the best choice of food. Really impressed. We will definitely return.

Clean, convenient and non-smoking! The kids loved the "castle experience" and were intrigued for 2 solid days. The proximity to the park is worth the money. So easy to go back if you've forgotten something or just need a break. Very clean and the breakfast was great, with enough variety to suit everyone. Would definitely go back.

Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.

Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.

Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.