Gauging people for money cleaning very poor

Clean throughout but rooms are dated

This is a great hotel with big comfortable rooms, the best night sleeps we had on our multi national trip, and is at a great location. They offer a fantastic breakfast buffet as well!

The mattress has a lot of stain on it

When walking from the nice lobby into the room, I was quite shocked - the rooms are very dated and smell old too. However, on inspection, it was clean (apart from the carpet) and I slept very well.

Recommend staff was great allowed me to stay past checkout time to accommodate my needs

Nice room. Clean.

Amazing stay!

I liked this place! They have a big gym, and the equipment is ok. I worked out every day. It is also a nice area for running, close to the seaside but also the Parque Urbano up the hill. I ate at the breakfast buffet every day. They could use better cereal, like Alpen Muesli, but it was great they had soy milk. Lots of fruits and other options for carnivores. The evening dinner buffet was also super convenient on bad weather days or if you already walked enough. They have a parking garage that is steep to get into and out of, but it is also easy to find parking on the street weekends and mornings/evenings.

Absolutely superb!

Excellent staff, reception very efficient and helpful. Room carpet had stains and woodwork of the cabinets/ fridge was old and chipped. Air conditioning not effective at cooling room.Fridge barely cold. Shower above bath very weak water pressure ,barely enough water came out. Room serviced daily and was good. A nice stay despite the small highlighted issues. I would return to a different room as i understand showers and aircon were better in them. Well done team!

Im not used gym

Such a great find! Very spacious and clean. The staff was friendly and helpful.

It was a clean hotel, I would recommend it to family and friends, the only thing was their pillows aren’t the best compared to other hotels. The carpet in our room was full of stains. Other than that I can’t complain, staff were nice and especially the gentleman at the bar he went out of his way to serve us coffee after hours.

Wonderful staff very clean and very friendly atmosphere loved my stay would recommended 100%

The hotel is OK. Reception area, bar and restaurant are all nice with a modern feel. The gym is also good with big spaces and lots of equipment. The rooms though are very tired and feel more like an old travel lodge. Air con was ancient and didn’t work properly so it was an awful nights sleep with poor pillows too.

Great property for the price. Convenient stay.

Was very good nice location very clean Very friendly they say good morning all the issues was solved in few mins I was very impressed with all the services

Amazing

Although this was more than walking distance from city of Ponta Delgada it still was close enough to drive, bus, etc. There were shopping and dining options in and near the hotel. Staff at front desk and bar were great, and we enjoyed it here for our last day before our flight, and drove to city after check out before we flew home in the afternoon.