Comfort Suites Fairview Heights - St. Louis

Explore Comfort Suites Fairview Heights - St. Louis
6.6
Pleasant
From 967 reviews
Cleanliness

6.6

Room Comfort

7.4

Location

7.6

Service and Facilites

7.4

Traveler Reviews Comfort Suites Fairview Heights - St. Louis

Number of reviews per page
20
40
Top reviews
Kris
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We requested the quietest room with a king size bed. They gave us the first room on the lobby. Literally, right on the lobby. It was so filthy we did not unpack and immediately requested another room. They did not have another king. They did not offer to compensate us for the smaller room. The next room was only marginally cleaner. I ended up cleaning it myself. Mold in various places and the fixtures were removed and not even covered up. It was awful for the price.
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Son
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Smell so bad and old
Elizabeth
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was a hole in our mattress-not sure how that was never reported before and once I pulled back the blankets on the mattress you could see dirt on it. Room smelled like vinegar as well-awful. Breakfast was not refilled and kept having to ask staff to refill items- plates, forks, cups, etc..
Donnell Jones
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice
Deb
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room smelled musty when we walked in. Slept terribly because it sagged in the middle. You could visibly see the sag when you looked at the bed. Will not stay there again.
Don
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Frendly staff
Kristi
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

.
STEVE
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Service was excellent, very clean.
Karin
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This hotel was awful! The room smelled musty, carpet was nasty. The furniture was worn out. I've seen better furniture at a yard sale. We were booked for 5 nights but left after the first night. Never stay there again!
Mary
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was great
Wendy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice clean hotel. Easy 15-20 minute drive in to St Louis. Good restaurants and shopping close by.
Tammy
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel stunk, was nothing but weed smelling, hotel staff was rude, the weed was so bad we could not breath in our room. The room also had animal hair all over the couch. Bathroom felt gross. We cancelled 2 out of the 3 nights and left after one night. They offered to refund the 2 nights but then turned around and charged me again instead. It’s been a battle to get it refunded even now! My card still shows a double charge by this hotel! It’s been 5 days and still not correct.
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Patricia
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I can’t say there was anything I liked! I stayed here, probably about six or seven years ago, and the place was in a lot better shape than it is now. The customer service was absolutely horrible, the photo showed a Jacuzzi in the room, which there was not, the rooms slept six people, there wasn’t enough towels, asked housekeeping for more towels they acted as though they didn’t wanna give us anymore. We needed blankets for the sofa beds, they were short on blankets, we reserved two suites. To sum it all up there were bed bugs, so I bought home a bunch of red marks on my body, so again it was absolutely horrible.
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Kayla
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

First room was 80 degrees. Ended up requesting to be moved rooms. Second room’s beds were the worst I’ve ever slept in. The toilet literally moved when you sat down (not the toilet lid.. the whole toilet) and when we showered, there was at least 4 inches of standing water in the shower. Thankful for the kind staff though! I had prepaid for two nights and after the first night did NOT want to stay again. I asked for a refund for the second night and the lady at the front desk granted my request (very thankful for that).
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David
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was clean, they were able to accomodate 6 people. It was just an overnight stay to get some sleep. Quick check in, easy check out and fairly quiet.
Nathan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It was an ok stay. The only issues we had were the A/C unit in the rooms would only cool the room to 75 degrees and then it would kick off until the night time. Then it never kicked off and got the room down to 67 degrees. And the pool was cloudy with to much chlorine and there was hair floating around the water
Danny
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

family trip clean friendly no problems
Japho
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was easy to reserve online. The online rate was better than the rate offered by the front desk. The A/C in our initial room did not work; therefore, we were given a new room. The receptionist didn't have a problem assigning us a new room. After settling into the room, we headed to the pool with the kids. The pool water appeared dirty and cloudy, and we decided not to let the kids swim. Instead, we visited the local recreation center so the kids could swim. I will not revisit this establishment. The breakfast was decent, however, we decided to do fast food instead.
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Amy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Friendly staff. However, this hotel is in poor condition. Our room needed several repairs (cracked sink, cracked tile & grout in bathroom, flickering lights, poor lighting in the room, etc) The elevator & hallways smelled of weed/marijuana. Hot Breakfast items were cold.
Destany
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lady at front desk was nice. Room appeared to be clean until a kid dropped something and went to pick it up and we found empty alcohol bottles under the bed. Bathroom had mold in it and the paint and maybe some of wall was falling off in the shower. There was also no milk for the cereal. Cards were also deactivated before 830am. Thankfully my boyfriend was still in our room to let us back in after breakfast
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