Overall Ratings & Reviews Isaaya Hotel Boutique by WTC

Great location, superb cost benefit balance; the terrace room space is quite spacious

Comfortable and convenient

Excellent location across the WTC, close to many dining & shopping options, spacious, nice and clean rooms. Good breakfast and excellent service at property restaurant. Front desk staff was very nice and helpful. I definitely will recommend the Isaaya Hotel Boutique.

The residence was modern and well maintained. Everything outside was also busy and it felt safe. Unless you are looking for a specific location, everything you need will be in a walkable distance.

Great value and location. Staff are very friendly.

The room was clean, the staff and service great, but the AC didn't work and it was hot. Also some weird noises, I'm guessing from the old plumbing, made it difficult to sleep. No complimentary water and the conditioner from the shower was empty. No dinner nor room service. Solid 3 star stay but not higher.

Went to Mexico City for my girlfriend’s birthday and booked this hotel. The hotel itself was good and the room was really big. The only negative thing was the AC broke down and it was a little warm in the room. They provided us with a fan which helped quite a bit. I also wish that the gym was a little bit bigger. It only had one elliptical and one treadmill.

El hotel goza de una céntrica ubicación en el sur de la ciudad y las habitaciones ofrecen buenos espacios y comodidades. El restaurante es pequeño pero ofrece una buena carta, y la cocina es de calidad. Restando ciertas políticas administrativas respecto a los pagos por adelantado y un precio promedio para los servicios ofrecidos, es una opción a considerar por quienes requieran hospedarse en la zona del WTC.

Hotel Isaaya, in general it was great! Rooms are classy and impecable. The bath towels were old, stained, and raggedy.

Good hotel, very well located. The room was big with nice perks such as automatic blackout blinds. The main issue was that the A/C was very old (noisy) and it did not had heat option, however I still recommend the hotel.

It was my Wedding Anniversary and the hotel pulled out all the stops with the Romance package

The rooms are spacious with a lot of natural light. The bathroom has a separate sink and large toilet/shower area. The staff is friendly with reception and card access 24 hours. The hotel is close to the Mexican World Trade Center with many options to eat, including the in house restaurant open from 7 am to 7 pm. Only notes I recommend would be to fix the broken button on the elevator and might need newer TVs since the smarthub was really slow. Internet was also fair to good. Otherwise, a beautiful and modern property with a classic looking facade on the outside.

All good!

This was a great property. Comfortable rooms and good location with many food options. One thing I would change - my personal preference- is that the bathroom door was more private, rather than a flushed look. Other than that, all was great, including the free water throughout the stay!

The room was nice and big and clean and modern. The location was also good too and cheap uber or didi ride to other places. I loved it and would def go back.

Excelente opción, el edificio está bastante bien solo que el elevador es algo pequeño, la comida es rica y todo el staff es bastante amable

Well positive first.Location was convenient for my event. Upon arrival no check in until 4:30 because they have problems with their key /card machine .But was giving various versions .Made it to room nice ,good size . But no air condition ,again different versions until finally that two of their unit are down. They new this from the moment I arrive and was waiting and at no moment was told of this before check in.Solution very old and noisy portable fan .Until check out never resolve ,eventhough every morning was told they work on it and it suppose to be better. Lastly Breakfast was suppose to be at 7 am, one of the other reason I pick the place ,two days no breakfast because staff not arrive.Not concern at all. Thru all this very dismissive and felt i was suppose to not say anything about all this problems . Unfortunately large events in the area did not allow me to move another hotel

Small little place, very convenience to move around, staff very nice and helpful.

The hotel is clean, safe and well located. However it was noisy at night.

Excellent