Wonderful staff, very friendly

Yes

All perfect. And very friendly staff

This was genuinely one of the finest hotel stays we’ve experienced. From arrival to departure, every aspect exceeded expectations. The location is absolutely ideal—perfectly positioned to access everything El Gouna has to offer. The resort itself delivers everything you’d expect from a premium five-star property: beautifully appointed suites, excellent dining options, and most importantly, a team of staff who genuinely care about guest satisfaction. Special recognition must go to Ms Nermeen and the entire Guest Experience Ambassador team, who provided exceptional, personalized service throughout our stay. They were consistently attentive—anticipating our needs, answering questions promptly, and going well beyond standard service to ensure we had a memorable experience. We would return without hesitation. Highly recommended.

Clean spacious room, great food, excellent service. Everyone is really polite and goes above and beyond to make sure guests have what they need for a great vacation

We absolutely loved our stay at the Steigenberger Golf Resort. The resort is beautiful and very well maintained, and the rooms were spotless, comfortable, and welcoming. The staff truly made our stay special. Everyone was friendly, professional, and always ready to help. A special thank you to Narmeen at reception, who was incredibly helpful and made us feel so welcome from the moment we arrived. The breakfast and buffet were fantastic, with a great variety and excellent quality. The kitchen and restaurant teams were amazing — from the chefs to the waiters — and they went out of their way to make sure my kids were happy and well taken care of. The golf course is really nice, and my husband and son absolutely loved spending time there. The whole resort has a very relaxing vibe, perfect if you’re looking to unwind and enjoy a peaceful getaway. We had a wonderful experience and would definitely return and recommend this resort to families and golf lovers alike.

Very Nice installations, complicated check in, no hot water in the room… odd hours of dinner @ 9 pm dinner shuts down.

I stayed at the hotel for a week, and this was my second visit. Unfortunately, this experience did not meet the standards I expected based on my previous stay. 1. Housekeeping and Bed Linen Issue Three days into my stay, I requested a change of bed sheets through the app provided at check-in. Despite leaving the message, the sheets were not changed. I then called the reception and asked again, but nothing happened. Later, I approached the reception in person, asked to speak with the manager, and was informed that the manager was unavailable. I explained the situation politely and was reassured the issue would be addressed—yet even the following day the bed sheets were still not changed. This was disappointing and reflected a lack of communication and oversight from management rather than a single staff member’s mistake. Only after speaking with a guest relations representative—whose name I unfortunately did not catch precisely, something like “Doreen”—the issue was resolved immediately. Her professionalism stood out, and I appreciate her assistance. 2. Room Cleaning Standards The housekeeping service throughout my stay was inconsistent. The room attendant often appeared unmotivated: dust remained on surfaces, and the bathroom floor was sometimes left dirty. It felt as though the quality of cleaning depended on his mood. Considering that this is not a budget hotel, I expected consistent, high-quality service without having to repeatedly request it. 3. Extra Charge for Coff

Location and views

Was a fantastic experience, I would come back again on my next Holiday.

Great service and fantastic resort

Beautiful property but our room was a smoking room when we requested a non-smoking. Room was cleaned but still smelled like smoke, we went back and forth to change the room. Lovely property but overall not the best food and we wished we didn’t have to go back and forth to call multiple times to change rooms.

Great place to stay for the holidays.

Good job and good stuff

Great

We had to change our room 4 times in the first night. First time, AC was not working, then inspects and mosquitoes in the second room, then a rotten smell in the third room. Finally, the 4th room was ok. This is not to eb expected at such a hotel with such ratings and pricing after an 11 hour flight.

Great place Enjoyable a lot activities I will go back

Disappointing experience due to rude staff and poor management. The front desk seemed uninterested in delivering a quality guest experience. Specifically, I was incorrectly charged for breakfast despite having an all-inclusive package, and was misinformed about early check-in fees.

The waiters around the pool were extremely rude, not professional and they don’t even answer you, the quality of food is really low

This resort represents the pinnacle of my vacation experiences to date. The accommodations were exceptional, featuring spacious, modern, and technologically advanced rooms with stunning views, all impeccably clean and quiet. The staff were exceptionally friendly and approachable. Be advised that the exceptional, abundant, and high-quality food options may contribute to weight gain. I plan to return for my next vacation; this resort has set a new standard of excellence that I am unwilling to compromise.