The nicest lady Ms. Deborah was so sweet and helpful when I walked in. She made me feel so welcomed and comfortable. If all the employees are like her I will come back again and again when I'm town. Also, we share the same birthday. The rooms are nice for the price and in a location to where you can get to everywhere you want to go.

Do not stay here. Stayed three nights and had problems every day. If you need something late at night like no power, water backing up in your room or anything. Good luck. No one answers the front desk phone. You go downstairs and find out why it’s because no one’s there at night. Finally got someone to come to the room. Had to deal with two different people over several hours eating up my vacation time. They got everything fixed I was happy. Then they said the manager was discounting my room for the problems. Upon checking out NO DISCOUNT. Then the lies started. First lie I was told the rate I paid was the discount. Hmm I paid that rate long before you said you’d discount my stay. Lie #2 the manager will call you. I’m still waiting. If it weren’t for being told I’d get a discount that I never asked for or expected and then being lied to I’d of likely said nothing. But, THERE IS NO EXCUSE FOR LYING TO YOUR CUSTOMERS. Just fyi. The elevator is small, not vented & hot. God help you if it breaks in the summer. The staircase is not sufficiently lit and has no slip proof steps. Lawsuit waiting for the person that dies in either. They get one star because the young lady that worked the desk the 16-17th is very professional, the woman staffing breakfast is a gem. You need to give her a raise. The maintenance guy on the 17th was a real asset to you. Otherwise you’d of gotten zero stars

The staff was very nice, our room was very clean, and breakfast was delicious! The guy at the front desk even let us check in early because I had a very important meeting that I had to attend. My family and I enjoyed our stay!

I enjoyed a lot staying at the Best Western Plus Gen X Inn in Memphis, Tennessee, during my six-night stay in the city. The entire hotel staff was awesome, given that they were all very helpful, attentive, friendly, hospitable and kind. The only problem I had was with the television. I turned it on, but no channels came on. What did come up was a message that the satellite needed to be configured. Despite of that, the hotel facilities, room, breakfast and staff are excellent. Congratulations, Best Western Plus Gen X Inn team!!!

Disagreeable front desk staff. Really rude and poor communication skills. AC unit in the room had a problem and made a huge racket when it came on. Coffee was terrible. Breakfast was so so. The only high point was Joyce, the breakfast staff. She was very nice.