HR Esmeralda Luxor

Explore HR Esmeralda Luxor
7.8
Pleasant
From 528 reviews
Cleanliness

8.0

Room Comfort

7.6

Location

8.8

Service and Facilites

8.2

Traveler Reviews HR Esmeralda Luxor

Number of reviews per page
20
40
Top reviews
Samuel
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

LIked that it was closed to 9 de Julio!
Farid
icon-Leisure
Leisure
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Except the employees were very friendly as well as house keeping, the hotel by itself is outdated noise comes from everywhere , rooms inside hotel are worst than rooms on street side, there is compressor for main AC grounding 24h non stop with open sky. Overall I requested a quite room and was approved by reservation management, once on site it was big disappointment, I had to change the room 3 times, adding earplugs to sleep . They lied to me. Not recommended 😕.
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umesh
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

convenient location, friendly staff, clean place. We stayed with family. They gave us a early check-in as we arrived early. Breakfast option is limited, no options to order food, but was reasonable. Rooms are small. 5min walk to shopping place, La Florida and dinner options. Overall a very good hotel if you are not looking for a luxurious option.
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Norma
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great
Jerome
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Was once a premium hotel. A few small maintenence items, but good considering the price.
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Hotel was great, close to obelisco but far enough to be quiet at night. Morning breakfast was great too. Walking distance to museums and pink house. Convenient for Uber to pick up and drop off.
MariaClara
icon-Leisure
Leisure
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

I do have positive and negative things about my stay in this property. Let's proceed with what I believe was good, it is well located, close to the turistic area, staff was attentive and helpful, we arrived earlier than the check-in time and without any problem our luggages were storage in a safety area, the room, bathroom were clean, price was acceptable for the actual condition of the hotel, floors are excellent, can't hear steps from top floor, good soundproofing, it is very quiet. Negative input, the hotel is outdated needs some handyman touches and needs to change those old furnitures, draperies and would be nice if property gets painted, breakfast was continental and the guy in the dinning area worked hard to keep trays full and clean. I am not sure if i will ever come back to BA I will go back again here but just for one night was not bad at all.
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Antonio
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The rooms don’t have a hair dryer, no bottle of water they don’t give a small fridge,old blankets, very basic Hotel but overall clean!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Great hotel and location. The only minor things that we issues the beds were outdated and small. Their are no English speaking TV channels. Front desk was very helpful and exchanged currency for us.
Valeria
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The staff was not helpful. I was asked not to move two tables together so our whole party could fit at breakfast, not to work where people have breakfast, a big deal was made beacause I needed to store milk for my baby in the fridge (there are no fridges in the room). Not willing to go one step further to help the guest. Customer service is terrible, except for the guys that serve breakfast. They were really nice (not the person that is in charge of the kitchen, this person was also bad, shouting out loud that they couldn't store the milk in the fridge). Not recommended.
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Yanina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Estaba ok
Kenneth
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

This hotel is listed as a 4-star, "upscale" hotel. It's definitely not. It's a 3-star at best in every aspect (look, condition, cleanliness, staff, breakfast.
Chase
8.0
/10
Reviewed 93 week(s) ago

Hotels.com verified review

I liked the location -- near several restaurantes and the metro station. The lobby was nice-- ease of waiting for your taxi/driver when waiting for a tour. It was a tad far from sites but I was okay with it some people may think it was far. The breakfast was not to my liking -- more European flare, no eggs even hard boiled. The fruit was okay. A nice variety of pastries . The orange juice tasted watered down.
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Chowdhury
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Great convenient property close to the main center. The staff are extremely helpful. The streets outside is a bit shady. My biggest complaint is the breakfast area is too small for the number of guests, understaffed, and not enough variety for breakfast. We had to go out and eat proper breakfast. I would definitely stay again here, just skip the breakfast.
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sue
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Pretty good location close to Florida street and Hop on Hop off bus. Not a great breakfast but adequate. Coffee is poor but there’s fruit salad, toast cake, cheese and ham so there’s something for everyone. I saw people eating eggs but no idea where the got them from
Verified traveler
8.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Basic rooms & a little dated but very helpful staff. Nice breakfast
Verified traveler
6.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

It says it’s a 4 star hotel but it pretty much only offers the bed and a very poor breakfast. They don’t have any other amenity, basically they seem to be like a 2 star hotel, or less.
Michael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Great location very central Breakfast was good not great
Oscar
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

ElmHotel está bien,’pero no te often en, agua, secadora de pelo, plancha de ropa
Juan Miguel
6.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

The reception was good and we were provided a very early checkin. However, the room was not what you'd expect from a 4 stars hotel: we had to beg for a hair dryer, there was a space for a minibar but there was no mini-fridge. The linen was smaller than the bed
Number of reviews per page
20
40