My whole stay at Bridgewood Manor should have commanded a first rate, five star. The reception staff were excellent, smiling and welcoming. Similarly, the cleaner was excellent - extremely pleasant, courteous, and thorough. My room was beautifully presented. Regrettably, I'm unable to award the deserved five star due to the rather unpleasant manner and attitude of a young lady serving at the bar. Not a single incident but service with a definite attitude. Most strange! After a hard day I had a fancy for a drink and to sit for a while in one of the rather pleasant lounge areas. I did report this to the receptionist when I was checking out. Again she was extremely courteous and apologised. I was told the matter would be fed back to the appropriate manager. I definitely got the impression that she was genuinely surprised at my comments. It is disappointing not to award the five stars, for obvious reasons. I would, however, definitely choose to stay at the Bridgewood Manor another time, but may perhaps pop to the store next door to get a ready mixed gin and tonic.

Poor customer service, staff seemed inattentive and uninterested.

The room was tired and dated and requires redecorating. There was what look like mold foaming around the windows. The prices of food and drink have increased significantly, your better off going to the tiger moth pub and restaurant down the road , good menus for food and far more reasonable in price for food and drink.. Staff as always very helpful. I use this hotel regularly for leisure and my business. Not sure i will booking there again. Which is a shame.

Basic Rooms overall a bit dated, food nice and staff very helpfully.

The staff were all excellent but the bar area was looking a bit rundown and dirty

Yes

Good food and friendly staff

Great experience

Excellent base - comfortable rooms.

The staff as always were brilliant especially the young lady on reception who checked me in. Remembered from last time was very helpful as always. The hotel as always was at a high standard of cleanliness.

Hotel was lovely we left before booking finished as we were not happy with double bed or being by lift which was like Piccadilly Circus noise etc of lift and guests. Asked to change to 2 single bedded room. Hotel had limited twin bedded rooms and was full, so we checked out and stayed elsewhere. Restaurant was good and food excellent.

Service very slow at the bar and very poor choices for breakfast

The hotel was quiet with ample safe parking and the staff were friendly and helpful. For me though what really stood out about the hotel was the quality of the food on offer. We dined in the bar all 3 nights of our stay and the food was excellent. Thank you.

I was there for a wedding…dinner Sat nite took 2hrs for 3 of us to receive and by then the steaks were over cooked. Everything smelled great but very embarrassing for our wedding hosts. Also, my room had a *huge* ball of hair under the iron and various hairs around the bathroom. Otherwise, a pleasant stay so I’m not trying to be ugly.

Perfect for Maid of Stone or other events at Mote Park - thanks very much…..

The Room Clean and comfortable as you would expect this Type hotel. The Bar menu was a bit limited so went in to the restaurant the menu not a lot more choose. Then was told after a 15 minuet they didn't have the starter. I felt sorry for the serving staff having to continually apologise to guests for slow service from the kitchen

Really enjoyed my stay here. The gym and spa facilities were a very nice touch! The food behind the bar and selection of drinks made my stay very enjoyable.

Comfortable, relaxing stay 😁 Check-in was fast and efficient staff friendly and helpful Hard to fault 👌😎

Rooms are very basic and dated and furniture worn. Bath very slippery and no bath mat supplied. Window in corridor on 1st floor fully open with nothing to stop a child falling out. Stayed here years ago and were looking forward to return.

Breakfast was good quality although limited options available. Room was very very clean which I was really happy about! The house keeping team are doing a great job. Room was spacious with everything we needed but could do with redecorating as it was very dated.