The Hermitage is an excellent property for location, customer service orientation of the staff, and a rooftop with superb views. The major drawback is the one small elevator for five floors of patrons.

Loved it!!

The noise was unbearable as the kitchen is above (we were on the 4th floor - #414) and there was cleaning, banging, pots and pans clanging, dropping things, and chairs scraping over our heads until well after midnight. This was a regular night! The walls / floors / ceiling were so thin that it sounded like the kitchen crew and neighbors coughing were in my room. It sounded like construction going on. This was the loudest hotel I have ever been in, and I’ve stayed in hostels, cheap hotels, fancy hotels. There was also an event going on next door at the church, with bottles and equipment being loaded on to trucks until 2am right outside my window. Windows are old and need to be double paned like most hotels of this price. Some mold in the shower although not severe. The staff were lovely and helped to refund the next two nights we reserved as we had to switch to a quieter hotel, which was expensive as there wasn’t much available on short notice. The owner did not refund the night where I got about 3-4 hours sleep. On the good side, the hotel has a wonderful view from the common lounge and dining room, the decor is beautiful, and we enjoyed having a drink in the lounge and watching the sunset over the river. Breakfast was very good. Steps from the Uffizi Gallery and Ponte Vecchio. If you stay here, only stay on floors 2 or 3, not 4. Request a room that does not face the church courtyard, which also had drunk men yelling until midnight. I personally will not stay again.

Great location for real Florence experience

Great location to all local sites.

Conveniently located

The staff was fabulous and very friendly! Made the stay extremely enjoyable!

I liked the area as it was walkable and close to tourist attractions. However, it was very crowded and noisy. Even the hotel at midnight was very noisy. If you want to consider this hotel to stay, never ever get 4th floor. The reception and restaurant are in 5th floor and 4th floor will be super noisy, the way that you cannot sleep. We had not a good experience in this hotel unfortunately.

Perfect location right off the ponte vecchio. Small but decent rooms, very firm mattresses maybe a bit much for us, however thin walls and very loud courtyard that we were over with frivolity going on all night. Gracious staff.

An older hotel, but with all the essentials plus a very nice dining area for breakfast and dinner on the upper levels. Staff was very friendly, helpful, and fluent in English.

Wonderful location within walking distance of everything! Staff provided excellent service and was very attentive!

The view from the balcony for breakfast was exceptional. The staff was professional and very accommodating, especially Allegra, the day manager. It gave me the feeling of a true european/italian hotel. We will definitely return upon our next visit to Florence. Highly recommend,

Excellent location, good breakfast and everyone was very nice to us.

felt like I overpaid for this hotel. Was not worth it, but the breakfast was really good and location is the best. Staff was super nice, I would try another hotel to get a better value

A little gem in the centre of Florence

The location is great , breakfast is absolutely great , but I have to say that is a very old property, I stayed in room 102 ... the room was clean but the shower was nasty... the sheets were clean but the mattress stank , like pets were sleeping on it ... it was something stronger coming from under the sheets.... I communicated everything to the stuff... small things like clean better the shower and replace the mattress could make this place 4 or 5 stars I really hated it because of that !!! I wasn't able to relax because of the shower and the mattress smells... I was worried about catching something...

Excellent customer service especially the staff during breakfast and the housekeefer. All of them are very friendly, polite and helpful. The interior us very pretty! Will definitely recommend.

Cool vibe

We enjoyed our stay very much. The staff was awesome and the Hotel was very convenient to everything

Soo close to everything! Rooms & bathrooms are small but totally charming and clean. Do yourself a favor and stay here!