Marcos
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Oscar, the hall keeper was very nice and helpful, but the office staff didn't really know how to care about customers.
During my booking, over the app, they show pictures of a clean and recently renewed room, but the roomwe got was horrible, stained carpet, room seems like cracked by the last earthquake. I proceeded to the lobby, and the office staff said they had some better rooms at extra cost, we had an event soon to start, so, instead of finding better hotel, I did pay the extra $600 pesos.
During our stay, the heat didn't let me rest confortable even when they lent me a fan. It was quiet and peaceful, yea, bus surroundings are not what I like During a family trip. Restaurant closes early and remains closed on Sundays, parking is limited to 9 vehicles, and swimming pools was dirty... later that night we learned that filters were not working, I really hope not to get sick or skin problems... even though, they never offered a discount or free future night.
SINCERELY, THIS WAS MAY 1ST AND LAST CHANCE FOR THIS PLACE.
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