Room was spotless, staff were courteous. Breakfast was good and value for money. One criticism is the extra cost of parking £17 for 24hrs at the front of the hotel and £20 at the back. They then offer a free drink with this parking extra, but only offer - small red or white wine, cheapest glass of beer, non alcoholic drinks or tea or coffee. Not explained well, caused embarrassment at bar, plus for customers in the queue. Apart from that an enjoyable stay.

Helpful staff, really nicely appointed room with some little luxury extra touches that made a big difference to the stay. Excellent location.

Room was very clean, reception staff were incredibly helpful and friendly, all staff who worked at the event we attended were again extremely friendly and helpful.

The bed was comfortable, staff was friendly. Breakfast was tasty

Room was spotless and perfect for one person. The drinks selection in the room was very generous as were the snacks. The staff were all super friendly and helpful....not one grumpy face!

Great stay, goid value

Excellent location, staff were delightful and very welcoming. Room was very comfortable and clean. Can't comment on the catering as we ate out for the evening and breakfast. Thank you, Mandalay

The room was very clean and staff were really helpful with parking

Friendly reception and bar staff. No lift so if you have a bag and trouble with the stairs, be aware. Think they upgraded my room which was lovely especially as my daughter joined me for one night. We were in room 15 and on our first night, I have no idea what was going on in the room above, but the floorboards were squeaky and there was movement almost all night. I don't know if they were decorating or just had jet lag but it was awful.

Comfy clean nice brekkie

We were given a free room upgrade when we arrived, all the staff were very friendly, room very clean, breakfast very good. Hotel was in walking distance to the main street and the theatre we visited. On ly stayed one night but very pleased with everything.

Impeccably clean, beautiful rooms, basis bathrooms. Friendly staff and amazing breakfast.

Clean room, and sustainability. Staff were very nice as well. Strangely, the bed was a bit uncomfortable. Apart from that, overall good stay.

As always as pleasant stay, only my partner could attend and they were very helpful sorting it out.

Front desk staff were friendly and helpful, especially Scarlet. Breakfast is delicious and the accommodations were comfortable, clean and appealing. A great location to explore downtown Guildford from. We even walked there from train station (good way to get our steps in).

Nice hotel

Clean, great service, nice breakfast

Clean room, comfortable, friendly and helpful staff.

Check in was smooth, nice bar, hotel ideal location for us - there was no room In hotel car park but parked in public car park within a couple of mins walk - room was ok, selection of tea/coffee/toiletries etc however we were located on the bottom floor at the front of the original building - this meant we heard the people above us and everyone who got out of taxi’s etc late at night - in fact 1 lady took several attempts to close the taxi door and when she did she did it with such force it made our doors rattle!!! This was 2.44am!! If staying again I would ask for an upper room or one in the blocks out the back.

Soft furnishings in room needed a vacuuming, were full of lint and detritus.