Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel.

Very uncomfortable, not friendly place.

Yes everthing eas amazing i recommend thr fiid was amazing and the staff was very nice i was relaxing i the spa i love it. Raxmat is thank you

Wonderful stay for 5 days and 4 nights. Certainly one of the most unique hotel experiences I’ve had. The rooftop experience was clearly the place to be for sunset in Tulum. The restaurant prices were a little high but the dining was world class. Staff was accommodating and friendly. I particularly enjoyed talking wine pairings with Carlos, the sommelier. My concierge, Melanie, was responsive and helped plan day trips during my stay to make the most out of my time in Tulum. I can highly recommend staying here.

If you love living outdoors and spending to much to do so then this is the place. Ac is cool not cold a day in the sun the cool air should feel rewarding but it falls short of that. Spending $60 US is alot for water and pineapple juice. It is what it is. If your into being intimate while others are watching this is a place you would like. It just weird to me when they make eye contact and not look away. It has interesting views wasnt worth the rate

Great resort, but don’t expect to take a shower while you’re there. Amazingly beautiful resort full of wildlife nested among the trees, but was surprised to find out they don’t have showers in the rooms. Showers consisted of pouring water over your head with a coconut. Not kidding.

Hola pues ya el hotel se ven las habitaciones deterioradas , la ropa de cama y toallas muy viejas , los amenities muy pobres , deberían de hacer cortesía en la noche y el hotel prender las velas , preparar la cama , cambiar toallas o poner más Además terrible que no se pueda dejar abierto un voucher y solo firmar los consumos dentro del hotel y que se tenga que firmar en cada centro de consumo , el concepto del gym ya muy deteriorado y obsoleto Los camastros y cojines en la playa viejos y sucios , arriba de la techumbre en el camastro toallas viejas , el no tener room Service o alternativas donde comer de 4 a 5

It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced

This hotel is more than a romantic destination — it’s a sanctuary. From the moment you arrive, the atmosphere invites you to slow down. The jungle, the soft lighting at night, the sense of privacy and intimacy — everything feels intentional and sacred. But what truly made this experience exceptional was the yoga and sound healing. The morning yoga practice was absolutely beautiful. The teacher was not just guiding poses — she was guiding presence. Her energy was calm, grounded, and deeply attentive. She created a space that felt safe, supportive, and transformative. It wasn’t about performance. It was about connection — breath, body, awareness. Every movement felt purposeful and aligned with the surrounding nature. The sound healing ceremony was so powerful that we attended it twice. The experience was immersive and profound. The vibrations felt like they were moving through every layer — calming the mind while awakening something deeper. Time seemed to dissolve. It was both grounding and expansive at the same time. The cacao ceremony was heart-opening and intimate — gentle yet meaningful. And the temazcal was intense in the best way — cleansing, releasing, almost like a rebirth experience. This place offers more than relaxation. It offers depth, healing, and true reconnection — with yourself, with nature, and with the person you’re sharing it with. If you’re looking for romance with meaning, this is it.

The staff was great, the place was amazing, the food was incredible, I’m definitely coming back soon!!!!

We loved our sky view villa. The room was perfect and the view was incredible. The breakfast each morning is excellent. We loved the beach and the beach service was great.

The property is very unique and has a special vibe to it. The staff is extremely helpful, accommodating and all seem to have a cheerful spirit that makes staying there a treat. The two nights I spent there were two of the most relaxing and rejuvenating sleeps I’ve had. The beds are very comfortable and you can faintly heat the sounds of the ocean while you sleep making it almost therapeutic.

El servicio al cliente es muy malo en recepción y las "concierge". Nadie contesta el telefono, intentenlo, ni su chat. No les importa. Si tienes preguntas o necesitas algo nadie te va a atender. Reservar por telefono... fue imposible. El restaurante tb lentisimo. 30 mins para que traigan un postre y un agua. 60 dólares btw El dormitorio lo entregaron tarde asumo xq la concierge desapareció y nunca me aviso como dijo cuando estuviera listo. Tuve q encontrar el cuarto yo y pedirle a una de limpieza q me abrieran. Muy muy mala la atención. Nadie te pregunta si necesitas algo o cómo estuvo tu estadia en check out. Nada. El hotel es original y el dieño vale la pena visitarlo. 1 dia y chau. Los restaurantes son carisisimos un rissotto 2000 pesos osea 120 dolares. Están un poco pasados de precios. Bonito verlo 1 vez pero no para volver. 1 empanada 45 dolares. Ensalada de betsbel 50 dolares... no lo vale. El unico amable. El del Valet y Bell boy. Las de recepción se ve q la instafama se les subió. ..

Azulik is visually stunning but extremely impractical—showers use a cup with salty, unclean-tasting water and there are no lights after sunset, only candles. Rooms get dirty fast with debris constantly falling, like a literal tree house. Service is very poor for the price; simple requests (like Kleenex) took days, there’s no phone to reach the front desk, and staff often forgets. Beautiful aesthetic, but misleading “eco-friendly” experience with overpriced food and disappointing service. The staff isn’t trained to well nor do they care. The beach is very small. The menu at different restaurants don’t have many options or variety.

Very unique and special designed. can’t be found anywhere else.

Upon arrival staff was very courteous. Hotel concept was amazing. Such relaxing and natural vibes. We stayed in the sky villa and it was just amazing. Room was clean. Location of hotel was perfect. Would recommend.

I LOVED Azulik I loved everything about this experience. To start, this is not a typical resort experience, it can at times get you out of your comfort zone (no electricity at night, little hut bathrooms, windy paths that can definitely trip you up, and little creatures like raccoons all around), but its so worth it if youre looking to really immerse yourself in a natural wonderland. The staff was very nice and I loved the beach and food. I stayed in the Aztec Villa and only thing, if you are petite, the bed is fine, but my boyfriend is 6 ft, and his feet were hanging completely off the bed ;)...not sure if other villas had bigger beds? Overall, it was such a magical stay, it reconnected me with nature in such a whimsical and interesting way. I honestly cant wait to go back!

The room, the view, the property everything was amazing.

The hotel is gorgeous and one of a kind, but… very difficult to navigate, no room lighting or showers, and feels like a giant fire hazard. All of the restaurants are separate from the hotel, so you can’t “just put a meal on your room.” The check out was the worst. I lost this piece of string bracelet they gave me at check in (worth like 5 cents at most) and the hotel charged me $20 at checkout. Felt like a shakedown on your way out.

The staff was very courteous and welcoming. We did have some issues in the beginning but those were resolved promptly.