Paseo familia siempre me quedo en este hotel

The service is excellent. Lorena the manager is wonderful. The food in the restaurant is fresh and delicious. The hotel is a five star hotel that I love to stay at when I visit Monterrey.

No

Excelente location in Downtown, direct access to the shopping mall from the hotel

El hotel está un poco viejo. Huele mucho a humedad . Los elevadores muy lentos . De los 3 , uno descompuesto. Las alfombras sucias . Bufete variado calidad normal .

Great breakfast

Excellent facilities!

Ubicacion

I always stay at the Barcelo in Madrid. So, when I saw that they recently opened in Monterey, I booked a room for 2 nights. However, they took over this hotel in December from another group, and it was not comparable to the Madrid experience. The hotel bar was really bad! However, the breakfast was TOP, and the service from all employees, except 1, was excellent. Apparently, the computer system did not work when I checked in, so I did not have credit. They did not advise me. When they closed the bar they could not close the room charge and called my room at midnight, when I was sleeping. That really destroyed my night! The room 3505 was large and absolutely great. Overall, it was good and acceptable.

Great Breakfast Buffet

Todo estuvo muy bien solo que si recomiendo y ojalá y lo tomen en cuenta porque las personas que les he recomendado este hotel se quejan de la puerta para ir al baño, no tienes privacidad, yo voy con mis hijos y pues andamos batallando cuando nos metemos a bañar porque todo se ve, podrían ponerle algo al vidrio o cambiar la puerta de madera. Espero y lo tomen en cuenta porque no es que solo yo lo veo hay muchas personas que me comentan que por eso no se quedan ahí . Muchas gracias

The elevator took forever, there are three banks but they open only two. The staff didn’t show much hospitality from greeting us and didn’t tell where things are. We had to ask such things as where is the pool. The soap was missing from the bathroom area. The area is near the mall which was nice and the room is spacious.

Good location

Love it

We have stayed here 8-10 times. Always very nice. It is also conveniently attached to a fantastic mall and close to evertything.

Clean and very nice room, excellent staff and outstanding breakfast. Parking was very convenient and not expensive, & loved the easy access to the mall. Will stay here again!

I couldn’t eat there . Before I arrived the area said it had vegan food but when I arrived they didn’t .. but the workers at the restaurant seemed friendly . I never seen it packed only one person so I feel like if you ever wanted to get attended quick they would always be available

Breakfast buffet was excellent and fresh

Good

El baño de la habitación no tiene privacidad, las puertas de la regadera, del baño y del ingreso al baño son de cristal transparente. Aparte no cierran adecuadamente, ni seguro tienen.