The property is very clean and relaxing. The North restaurant food was excellent and staff were very accommodating. But Sushant the night time guest services representative was absolutely wonderful, so thankful for his attention.

Our stay was absolutely wonderful from beginning to end. The hotel itself was beautiful, comfortable, and impeccably maintained, but what truly made our experience unforgettable was the incredible staff. Every single person we encountered was warm, welcoming, and genuinely kind. I especially want to recognize Sushant, who was working the overnight shift during our stay. One Our toddler experienced a night terror that lasted about an hour. We took him outside to help calm him down and even went for a late-night drive. When we finally returned, exhausted and hoping our son would stay settled, Sushant met us at the elevator and immediately asked if there was anything he could do to help. He kindly suggested bringing us some milk for our son and even offered to warm it for us. We gratefully accepted, and he also filled two bottles of water for us to take back to our room. It may seem like a small gesture, but in that moment it meant the world to us. His compassion, thoughtfulness, and genuine desire to help turned a stressful night into one where we felt truly cared for. Hospitality like that is rare, and Sushant exemplifies the very best of it. Thank you to the entire team for making our stay so special. We will absolutely be back and will enthusiastically recommend this hotel to friends and family.

I was informed secure parking but although security cameras I would have preferred private entry as cars being sold & people turning up to view on my arrival & half hr after I arrived I did call in advance as I was in a high roof van

Clean and good breakfast

We had an excellent stay in your hotel, the staff were brilliant and the food and accommodation was excellent, thank you.

Hotel was fab, rooms very clean and cosy. Staff were very helpful. House keeping did fab job but never locked the door so when we returned late evening the door pushed open.

On booking we requested any room on an upper floor. When we checked in we given a ground floor room. The staff and managers were argumentative and unprofessional. They wouldn't listen to our side of the story and wouldn't view evidence! Staff from reception were manning the bar and didn't know how to pour a pint. Hotel is beautifully renovated but staff let it down.

Didn’t stay for much but it was a great hotel and super clean.👌

Great dinner at “North” next door. Rooms were clean and nicely appointed. Brunch at “north” - service was a bit slow and many items were out on the buffet.

Showers on third floor are terrible, no pressure

Italian manager was so rude not sure why he is still there. Worst customer experience ever.

The hotel was clean and quiet. The staff were friendly and helpful.

Great parking underground and secure. Room was clean Shower flowed onto the slope in the bath so couldn't get under the shower. The noise from the busy motor way right beside it was extremely loud. I thought a window was open first but no, it was that loud! It woke me at 5am and that was it, couldn't get back to sleep

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Room was very pleasant. Bathroom for a 4 star if its price needs an upgrade.

Business trip this time around hotel a little bit off the beaten track but all okay

Clean and comfy room

The hotel is lovely but the food was atrocious. I ordered the fish and chips for dinner: it looked re-heated and the worst fish and chips I've had in my life. Didn't want to eat it but ate less than half of it as I was super hungry. Otherwise I would have complained. And then I had the brekkie the next day and the black pudding was in the same hotplate as the baked beans. They were both under the same cover. I mean, who does this? Beans are vegetarian and no vegetarian will ever touch those beans. Will never have food there again if I stay there, which I certainly may do due to the location.

Mattresses weren’t great overlay soft

Room clean, meal good. Shower cold in the morning, but hot and pleasant that evening.