My stay would have been excellent if it were not for no a/c in the hotel during the month of April. It required me to open the window for air circulation, which was also a mistake cause there was a loud banging noise in the courtyard every 10-15 seconds that keeps you up the entire night. Just turn the a/c on and not run the heater for the entire hotel!

On booking I outlined that the trip was to celebrate our anniversary. I booked a non smoking club room on a higher floor What we got was a disability room that smelt of odour or smoke with curtains hanging of their hooks, a seat that had multiple cigarette burns And some stains on the toilet seat. We pointed this out at reception and they sent up cleaning staff who sprayed the curtains and room with air freshner and left. We left to go sightseeing for a couple of hours and then returned to a still quite smelly room. I agai went to reception and complained to a women with purple hair who spoke to me in a very uninterested ambient manner saying you booked a basic room what else do you expect I replied saying that my booking was for a club room and my expectation was for clean one free of tissue I mentioned. She then said I got a high room and there was nothing she could do.

We booked through Expedia only a couple of days ahead of requirement, .... we got our dates at a very good price, and when we turned up was very pleasantly surprised on the quality of accommodation and location. The room was very neatly furnished, the bed was good, shower good, plenty of room for luggage. Excellent all round.

Staff - cleanliness

Yes!

Great location, clean room, helpful staff.

All perfect as always. Excellent location

Good location for us very friendly staff breakfast was good Room was clean nice roof bar watching the sun set

Great location in Burgos. I'll come back to this property.

Mordern styled hotel in a goof location just a few minues walk from the main square. Underground paking availble for arounf €15. However the garage is extremely tight. Modern rooms but didn't find the bed comfortable.

Nice property. In the center and close to everything

When you book a hotel with air conditioner, you expect to sleep with air conditioner. You spend the whole day outside and just want to have a nice rest at night. It turns out that they turn off the a/c precisely at night, when you most need it. I had to wake up at midnight to go down to the lobby to report the a/c was not working. The response was that they turn it off at night and that I should open my window (meaning have all the light enter my room early and have the noise disturb us). This is not what I paid for. Had an awful night. I noticed several rooms had their windows open and you could see the people sleeping with no privacy. I do not recommend the hotel.

Great location and lovely staff

The hotel needs a renovation. The beds are hard and furniture is uncomfortable. Did not get housekeeping service. I visited the hotel 3 years ago and is not the same. I will stay elsewhere for my next visit.

Very friendly welcome by one particular individual although rest of the reception staff not particularly friendly. Room was nice but twin beds touching and not easy to move. The coffee machine was broken and rather than replace it we had to request hot drinks from reception. Overall a good hotel in a central location.

Very welcoming and friendly check-in experience. Great location and lovely room. Only criticism is that the twin beds are not separated at all and we had to completely rearrange the room ourselves to make space between the beds.

The location was perfect, close to everything. The room was unbearably hot and the AC did not work. We didn't like having a room facing an inner courtyard where you could see into all the other rooms. And there were some very noisy children in the room next to ours.

Its proximity to downtown

We booked for 2 nights and had a very Clean large room with Comfortable bed. Unfortunately our room opened to a courtyard with no direct sunlight or fresh air. The air conditioner was only blowing heat and we had to open our door to the hallway to cool our room. Terrible layout. Added benefit of a banging noise 24/7 in the courtyard which we could hear even with the window closed. Not worth the money!!!

The property was lovely but the bar tender was extremely rude. He acted like it was a burden that we entered and asked to order drinks. He had a personal friend sitting at the bar visiting with him and all he did was talk to his friend. He never once passed by the table to see if we wanted another round. We had to approach the bar to request the bill. This was the worst service I ever received in my life. This hotel would have easily been 4 or 5 star rating based on the location and rooms but this bar tender was a zero making it impossible for my to feel good about or ever want to return to this property. Horrible Horrible service.