Room was not cleaned for 2 straight days. Had to ask and wait outside while cleaning was done.

If you are traveling with a daughter/son/business partner or a friend, do not book this hotel. The room is designed in the most uncomfortable and illogical way. There is no standard bathroom. There is a toilet with a door, and a shower with a semi-transparent glass door that opens into the room, so there is no way to get dressed in privacy. When I went down to the reception and asked to change rooms, I was told that all the rooms in the hotel are built the same way. The receptionist noted that this is stated on the hotel’s website, but who on earth checks the hotel’s own website these days when all reservations are made through major booking platforms? It makes no sense at all and is very inconvenient, especially when it’s a room with two separate beds, as I had booked in advance. When I walked through the corridor, I saw that most of the rooms were twin rooms. This situation made the stay very uncomfortable and unpleasant.

Approx 5 minute walk to underground station and then only 10 minutes into the centre of Vienna. Hotel was clean and comfortable, staff very helpful. Breakfast had plenty of choice and was to a good standard. Enjoyed our stay and would recommend the Plaza.

Great location convenient to the metro, excellent breakfast, fridge in the room might be useful. But no complaints. All good.

The room was spotless and the bed quite comfortable. My room was away from stairs or elevator as requested. The staff I encountered were quite friendly.

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Clean but small room. Excellent breakfast.

Good room, clean. Staff were great. Close to metro but nothing else.

Very nice

Check-in on line with access to the room from my mobile phone. I had to get a physical card to access the power supply. A great idea

Location is very near Gasometer which was very convenient for us. Metro U3 station is nearby. Room was very clean and spacious for two people. Very friendly staff. Breakfast was great with lots of choices. The only tiny minus was poor wi-fi in the room.

Staff were nice. Room was very clean. I liked the proximity to the metro station.

Staff is very friendly

Good staff, good breakfast clean

Everything was great, clean and to expectations. I just didn't give a 5 star rating for the service because I felt that the lady at the front desk was annoyed that we showed up early. I understand about the check-in time, but a little bit of courtesy would've warrant a 5 star all around. Otherwise, it was an excellent day.

Great hotel and staff

Clean and spacious room. Fantastic breakfast and excellent location.

Clean room and accommodating staff.

Nice staff, spacious rooms.

Hotel is about 3 minutes walk from the train station. It has very good shower facility. Room is well designed for good use. Breakfast is good. The only downside is the bed too small.