The property was warm and welcoming with lovely food and wonderful staff.

Cooked breakfast expensive at £14.95, continental £12!! Parking good. Staff friendly and helpful. Centrally located for my needs, not too noisy at night. Opposite bus stop which serves both the centre of Bristol and Cribbs Causeway Mall. My room was in renovated stable block but better rooms in main building.

This was the second time we have stayed at the hotel It is a lovely old large house and we strayed in a triple room with our daughter. Staff have always been very helpful and accommodating. Good cooked breakfast, comfortable room and we got a late check out for free. Would recommended for a stay in the Bristol area

The hotel was okay for a short stay, but overall felt quite dated and not very well maintained. Our first room had a non-working shower and although we were moved rooms, the second room had a very noisy bed/headboard that we had to wedge a pillow behind to stop banging. The room didn’t look visibly dirty, but it didn’t feel particularly clean or comfortable either, especially the floors. We could also clearly hear people in the rooms opposite coming and going throughout the stay. Staff were polite and the Wi-Fi worked well, but overall the hotel could definitely do with some updating and better maintenance.

My bathroom smelt of damp

Clean and spacious room. Friendly staff

Very tired room. Graffiti on the picture in the room plus a large hole/dent. Hotel smelled of sewage and front door was kept open clearly to get rid of it. The breakfast was middling with some of the worst sausages I’ve been served. Positives were the car park spaces and the staff were friendly.

Room was a great size and the bathroom excellent. Food was all delicious and the staff incredibly helpful and friendly

Thank you very much to the lady who’s worked morning shifts this weekend, her service was truly outstanding.

Beautiful hotel, great rooms, excellent staff

Yes

Lovely hotel & rooms very nice.

Great room, top floor, no lift but not an issue. Good service and breakfast

What a lovely place! It was perfect for parking, location, views, ambiance and quiet for work. The staff was lovely and so accommodating. I so highly recommend it!

Great bits:- Clean rooms (stayed in 2 of them); great staff; free parking; characterful building; very welcoming; great shower and TV in the annex room. Not so great bits:- Annex building -outer door key card failed 2 evenings running, necessitating visits to reception; we were warned about the step down into the annex room but there needs to be yellow and black tape on the step as I managed to trip over it badly the first time I exited the room and almost hit my head on the corner wall to the right of the door to the outside; an alarm sounded in my room for some time one evening that I eventually tracked down to the safe. Staff removed the battery which resolved it; there is black mold in the bathroom that could probably be dealt with using a bit of bleach; shower in room in main building not very powerful.

The hotel was clean and tidy the down side was the breakfast.we booked breakfast for 8am we were the second couple in the breakfast room we waited for our order but people who came in after us were served first we had to wait for 30 minutes before we got our breakfast.in the end 6 more people were served before us very poor service.

Excellent service and friendly staff

Great staff, lovely food.

Reception polite & cheerful & being able to have a drink & sit in the lovely garden was a delight

Very nice older property with character. Staff friendly even if inexperienced - no-one about when I went to dinner. It was disappointing on the food front. Hence the rating. I needed something when I arrived and was lucky to get a less than impressive sandwich. The dinner menu was very basic and limited. 4 pub type beef dishes, 1 chicken and one vegan. Don’t advertise a restaurant if you can’t deliver.