My family and I have been staying at Casa Dorada for over five years, and in 2026 alone we’ve visited in February, April, and now July, booking multiple rooms each stay.
Unfortunately, the facilities no longer reflect the level of service the staff provides.
The main pool caused cuts and abrasions on every member of our family’s feet simply from walking in it. I’ve attached photos because this happened to all of us. The hot tub is also in such poor condition that we didn’t feel comfortable using it.
Housekeeping has also declined. During our stay, trash bag liners weren’t replaced, hand soap and amenities weren’t refilled, toilet paper wasn’t restocked, and sand remained on the floors after cleaning. These may seem like small issues, but together they don’t reflect the standards expected at a luxury resort.
Casa Dorada is not an inexpensive hotel, and guests pay premium rates expecting a premium experience. While the staff continues to exceed expectations, the property’s maintenance and housekeeping no longer match the price being charged.
We sincerely hope upper management invests in the resort.
Casa Dorada still has one of the best locations in Cabo and some of the best employees we’ve ever encountered. We’d love to continue making it our family’s home away from home.