Overall Ratings & Reviews Villa La Estancia Beach Resort & Spa Riviera Nayarit

Beautiful clean safe place highly recommended. Staff is hit and miss some are over the top nice and some are not! They clearly cater better to the patrons who are timeshare holders!!

This property is very big and the pool area is very nice and you can over see the beach. We like that it was nice and quiet not a lot of ppl. Overall very nice well maintain property. Very secure and well staffed.

Property & food overall were exceptional! Only part the company needs to alleviate is the sales pitch of buying/ investing in the property. I had 3 different sales persons try to convince to invest in the property. It was originally presented to me as a welcome breakfast but it was by far a welcoming feeling. What was suppose to past 90 mins presentation turned into 3 hours of people pressuring me to invest into the property/company. It was the most uncomfortable feeling & took up most of my day while I’m suppose to be on VACATION! Please get rid of this practice. If you promise a time limit of 90 mins then that should be honored not dragged out to try to get someone to invest. I already Paid thousands of dollars to have an all inclusive experience; don’t taint it my trying to pressure someone to spend an additional thousand! Allow people to come there & truly enjoy their vacation.

Service was great

Tiene lo básico no relación precio beneficio alimento en área de alberca de calidad Limitada. Ninguna diferencia con hotel de la misma cadena que esta a un lado Villa de palmar flamingos . Únicamente el precio. Que es mucho mayor que este

Amazing room

I love the property I love the fact that I am treated with the same attention and respect as if I was a foreigner, at most resorts they boot lick all the foreigners and treat us nationals like we should go else where. Kudos to the staff!!!

We really enjoyed our stay. The pool, staff, restaurants were all really good. So relaxing! Definitely would come back again

This was one of the friendliest staff that I have dealt with. The rooms were excellent very spacious and very clean. I was so impressed that we are going to be booking another week in August.

The description of this property made it seem like it was condo/hotel but when we got there, we got the hard sell for a timeshare next-door. We were tired from our flight and just wanted to go to our room but they took up an hour of our precious time before we realized we were getting sold on something we didn’t need. Every time we turned around somebody was trying to talk us into going to the timeshare presentation. Even though the description said tipping not required, everywhere we went everything we tried to do involved tipping. You had to fight for a pool chair every day, involving getting up at 7 AM to secure a spot. The food in every restaurant we tried was horrible. I’m glad we didn’t do all inclusive. We ended up eating outside the property for every meal every day of our trip. Drink prices at the hotel were very expensive for Mexico if you’re a non-all-inclusive guest. Would not go to this property with small children, our balcony railing was really low. While we were there, we witnessed a child climbing up onto a fifth story railing. Luckily, the parent was paying attention and yelled loudly for the child to get down.

We had a wonderful stay at the resort. The staff in all areas were exceptional. Jesus and Daniel were very attentive and helpful poolside. Raull and all the the bellmen did a great job when a taxi was needed. We ate at most of the restaurants at both resorts and found the food and service went above and beyond. The grounds were clean and well maintained. The spa offered a variety of services My massage was amazing. We would definetly consider returning to La Estancia for another vacation.

Amazing

The property and the people were beautiful! Thank you Bryan for ensuring i always had a taxi. I will definitely visit this property again!

beautiful facility built 15 years ago but looks brand new. Friendly staff, fully equipped rooms, nice pool and walkable beach

Beautiful property and great staff

The VIP benefits offered are excellent but the staff were unaware and getting them was overly complicated. Beautiful property. Very relaxing but have access to more activities next door. The staff are very friendly and eager to please. The food is very good.

We have stayed at La Estancia four times and we absolutely love it. It is clean, very well appointed. The food is amazing. The views from La Patron for breakfast are unmatched. We were so impressed that they built a new roof over the patio at La Patron. The Italian restaurant for dinner watching the sunset is amazing. We walked several times into Bucerias which was a nice perk. We will be coming back.

Overall, this resort was a great find. Beautiful and we had an awesome ocean view. Travelocity, we were very disappointed in your website ads. you advertised this resort as an all inclusive. But it turned out this was not the case when we arrived. This made for an exhaustive and prolonged check in. By the end of it, all staff on duty had taken a turn to try to understand. They tried calling Travelocity to clear things up, with no luck. You do not get even a slice of toast for breakfast. You have to pay high prices for everything because nothing is close enough. Travelocity, it was disappointing to be mislead this way and being put in a precarious situation. If we had known, we would have taken the Marriot hotel right next to the Marina, making everything accessible within walking distance. Also the La Estancia charges USD12 per day which is only mentioned after ticket purchase. Hotel wanted a different amount (higher) This did not make sense, but we had not choice as we could not cancel and go elsewhere last minute on a short getaway. The perks offered to us, well, what a headache. An issue at every turn. Just make it simple and charge what you need and make it clear to the buyers. Just know there are other suppliers out there. We spent most of our time outside the resort due the inconveniences. The restaurants on the resort was way too overpriced. It cost more than what we would pay at home (Canada) Thank you Bella

Very disappointed in this property!! The rates were extremely high but the service and property were less than stellar. First off, the room keys didn't work. EVERYONE who checked in on Friday and at least thru Sunday could not get into their rooms without having someone from Bell service escort them to their rooms. Then, Wireless did not work at all in any of the rooms! The elevators constantly didn't work. And worst of all, Management did not offer any of the guests any perks or goodwill to accommodate for the less than good experience at their property. The team asked everyone to WRITE DOWN their credit card numbers, security code, address and signature to sign with a BLANK TOTAL upon checkout. It's insane! Since their system was hacked and they couldn't get it back up and running for at least a few days, why would guests trust this property with safeguarding this valuable and sensitive information??? Please avoid this property until Management gets its act together. The staff is very nice and friendly, aside from the ladies at the front desk who are NOT very helpful or accommodating at all.

Great choice if you want to be away from crowded resorts. Use the food restaurants on the sister property. There are not many options for food in the area so choose this only if you plan to stay in the resort