Overall Ratings & Reviews Crowne Plaza CHICAGO WEST LOOP, an IHG Hotel

The Hotel was very clean, the staff was friendly and helpful. In a good area where I could easily walk to everything I needed.

Na

Highly recommend

Unusable internet

Good location for us - we wanted train depot access and it is a short walk from there. Very friendly and helpful reception people. Nice restaurant - good food and friendly service. Room was of a good size and clean and updated. Price reasonable. Only concern - couldn't seem to control the temp and fan via the room thermostat. We were chillier than we wanted to be. We would reserve this hotel again.

Parking so expensive

There was cheaper parking within walking distance. Saved $30.

It was perfect for the convention that I had to attend for this past weekend !!

Love this hotel!! Staff is always pleasant and helpful!!! Rooms are clean and smelled pleasant upon entering!! Will stay over and over!!

Convenient and cost effective option for West Loop area.

Great hotel, very nice and well maintained. Great location, right off the highway and plenty of shopping in the area. Views of downtown are amazing.

Overall a great place to stay at. Very nice area with a lot of stores nearby at a walkable distance. Parking price is the only con in my opinion.

Walking into and out of this establishment always smelled very good with essential oil or flowery smell. The customer service was amazing and was a very welcoming environment. The room was very clean and cozy and the view is amazing. There are so many things around this hotel like coffee shops, food, stores etc. I definitely recommend this property for hotel stay! I definitely will be returning back to this property!

Very friendly staff, easy to check out, very nice rooms.

The place is sorely in need of updating, nothing like the pictures, dirty, unpleasant old.

Great, friendly staff. Very comfortable beds.

The unit is clean and quiet and next to many grocery stores. The unit comes with a balcony, but the hotel does not have a laundry machine listed on the website. It only has clothes-cleaning services.

Room 903 had a loose outlet with no cover. I would want that to be replaced as it could be a danger. Other than that, all good.

Very friendly staff. Nicely kept rooms, only problem the tub stopper was broken so it wasn’t draining correctly. But I would definitely stay again

The stay was okay. Signs of wear and tear very visible.