Good location !! close to the airport .....clean rooms ////helpfull persons at the front desk...very good breakfast................... In general a very good hotel

Nice staff about 25 min uber into downtown Madrid pretty clean.

Bien

Breakfast was ok. Coffee was terrible. Front desk was very helpful, when my Usa electrical adapter did not work . They let use one for my entire stay. Disappointed that there was no mini fridge & no safe in room. As an american, I had to ask for wash clothes every day. And every day the maid service left my dirty used wash cloth either on the floor, counter, or bidet. It was like she purposely took them out of the wet towel and placed them in these spots. Why

Rooms were super small and for 4 people it’s a bad condition couch

The rooms are lovely and spotless, and the housekeeping is top-notch. Checking in and out was a breeze, and it’s a great deal for the price.

Nice

The room was fine and the location is convenient to public transportation. Unfortunately, the night front-desk staff were rude and unhelpful. As international travelers, we felt unwelcome and treated like an inconvenience. When I asked for a small amount of salt to gargle for a severe sore throat—during winter holidays with no pharmacies open—the response was dismissive and begrudging. A vending machine also took my money without dispensing the item; I was told I would be refunded, which never happened. Also, our room felt super cold. The temperature felt off.

Breakfast was so amazing

The room was good. Since we had stayed at the same hotel chain in Barcelona, the room here was almost exactly the same as the one in Barcelona. The room size for four people was a bit small, but it was acceptable. The hotel offered free parking, which was a big advantage. However, the breakfast was not as good as the Barcelona branch’s. It was very crowded, somewhat disorganized, and had less variety. Other than that, everything else was good.

Staff were very courteous and helpful in every department.

Good hotel is near the shopping area. 25 minutes from MAD airport and main attractions. The free breakfast is delicious.

Muy bonita experiencia, todo limpio, muy amables y el desayuno muy rico!!!

Tight area for parking, could be moderately inconvenient for pedestrians.

This holiday inn is an amazing hotel, completely new and clean. And staff was this must nicest and friendly. Best option to discover Madrid but keeping you away from traffic zones.

Great breakfast. Friendly staff

Great hotel, kind staff.

I have been in other other Hotel from your chain and the breakfast here is way better! They have tortilla de patatas! And the kitchen personnel is constantly re-stocking the buffet.

Nice

Not a good choice of pillows and shower adjustment impossible, otherwise okay