Staff of the Hotel is good, the room only have two power outlets so if you dont bring usb charger you have a problem there is no area to use the iron (super inconvinient), in the Lobby they dont let you relax for a second on day time since everybody is chasing you to sell you something they try to trick you with, in the beach area the people around selling you activities they tell and show you something then when you get there is horrible including the people that work with them, as soon as you do that check out the service become lame too just because you wont spend any more money. Honestly I wouldnt spend all that money for a pool that dont have even a jacuzzi and closes at 6pm plus the pool in my balcony after 9 is also closed (not worth it. With half the price I spent I could have been in Cancun wayyy better experience.