The hotel was generally good, and we had a okay stay overall. However, there were a few issues that I feel are important for future guests to be aware of. Our room had no window, which made it feel quite stuffy. Even when we switched off the air conditioning, there was a ventilation system bringing air into the room. Unfortunately, particularly in the mornings, the air coming through had a very unpleasant smell, which made the room uncomfortable. The lack of a window was also inconvenient as there was nowhere to properly dry our swimming costumes or clothes after being out during the day. Another important point is the location. You will need to rely on the hotel shuttle to get to and from the property, as finding alternative transportation is not always easy. Thankfully, Luigi, who was running the shuttle service, was excellent. He was friendly, helpful and supported us really well throughout our stay. Overall, the hotel itself was good, but the lack of a window, the ventilation smell and the reliance on the shuttle are things I would have liked to know before booking.

We LOVED our stay at Baia Di Puolo. The Receptionist was really friendly and welcoming. She was extremely helpful with planning our travel logistics for a day visiting Pompeii and Herculaneum- I wished she could have come with us for the rest of our Italian holiday! The setting is gorgeous- lovely to get away from the bustle of Sorrento. The sea was crystal clear and warm to swim in, with a beautiful black volcanic sandy beach, and right on the doorstep! We had really lovely evening meals in the restaurants on the beachfront. On the day we had to leave early for Pompeii the hotel provided 5 packed breakfasts for us to take with us as we were leaving too early to eat in the restaurant. The hotel's shuttle service was great and a necessity if arriving by bus with heavy bags. Our stay was just heaven, basically! Wish we could have stayed longer.

Nice clean and spacious room. Good AC. Staff people very friendly and helpful. Nice beach and choice of restaurants. Bit outside of downtown Sorrento though. Hotel offers a shuttle to bus station.

Staff was always super helpful and very accommodating! They made sure that the guests were stressed free and they would take care of our problems while staying there and they sure did! They helped out figuring the timing of our train from Sorrento to Napoli Central and even helped us get a ride to get picked up from the hotel to the train station in Sorrento. Loved everything about this place and would totally book again!

1. Not at any point before or during the stay were we told that the beach would be 30 euro per day. That is 150CAD which is alot of money that we should’ve known about before coming and it is up to you to have let us know that before booking or at least on the day we got there 2. The concierge called us at 12:30am because a couple boys that work at the hotel beach wanted to talk to us. That is extremely unprofessional, because 1. it is very late for anyone to be calling us at that time, because you woke us up when we had to be up at 7am for the ferry. 2. because the boys work in the hotel, this should’ve stayed professional. 3. The last thing is that we were told by the concierge that we have to take the 8 bus, however when we got onto the 8 bus, it went completely west and didn’t pass by our stop. We had to pay an additional 40euro taxi because of this.

This hotel has a unique and authentic location but is not near the main Sorrento attractions, so logistics are challenging… especially for boat trips. The attached restaurant and dining/ drinking options were solid. The front desk staff is not great at communicating details which led to timing and cost complexity a few times. The “family room with a partial sea view” was simply a misrepresentation. There was no sea view from our room. It was a view of trash cans. And the room in general was low quality…considering the price.

Private beach and restaurants were amazing. Easy shuttle service. Quiet with the best view. Easy access to downtown and bus station.

Loved!

This is like an exclusive club, off the beaten path. There is a private beach and breakfast was included with our stay. The benefit is that it is not crowded at all and you get a very personal feel. The downside is that it is not within reasonable walking distance (about an hour) from the main Sorrento area and getting a taxi is pricey and can be challenging. The hotel is literally located on a beach (lovely water), but come prepared to walk on a very rocky shore and for the black sand to be everywhere. Our room was located on the outer part of the hotel, so noise was definitely an issue. We could hear everyone who walked by our room loudly, keeping us up late at night and waking us up earlier than we liked in the morning. The walls are also very thin, as we could hear the entire conversation of our neighbors clearly word for word throughout the night. There were plenty of food options right there on the beach and the staff were all wonderful. If you want to escape the crowds and don't care to leave the hotel area, this is a great place to stay.

The beach is in front of the hotel, the staff was great!!

My stay at baia di puolo were awesome. From reception to housekeeping staffs all brilliant. Sara,is an excellent staff to the hotel 👌 personality great, helpful and full of life, amazing!! I will come back🙂😍 The staffs at the restaurant are doing there job, not much to choose from, though, Buffet breakfast. I had dinner at Capuozzo restaurant excellent customer service. It's exceptional. Octopus Salad, refreshing 😋 😍

Beautiful seaside resort

Lovely people working at the hotel, friendly and fun. It's a small local community based in the bay, who all look out for eachother and keep it well (sometimes you need to charm them! 😄) Great location for beach access and secluded. We visited whilst the 300 festival happened and were involved with all the locals, their food, culture and music. We all had a dance. You need a moped otherwise you will be dependent on a bus, which aren't great and always busy. Otherwise long walks await. The rooms do exactly what you need, sleep. Any other time you should be outside adventuring. Thank you for having us n for the fun. Jake & Sacha

The property is an absolutely wonderful, very desirable location,right on the beach. The breakfast provided is an awesome, authentic italian breakfast. Do not expect an american breakfast. No bacon eggs french toast or pancakes. The staff is absolutely wonderful and most helpful with directions, planning or anything else you may need. The rooms are awesome and very comfortable. The views are unbelievable. Also a great gateway to explore Amalfi, Pompeii, Capri i mean many other hidden treasures.

The experience was excellent, staff was helpful in booking our daily excursions!

Terrible experience overall. As a solo female traveler, I felt like a second-class guest. The staff were generally disrespectful, impatient, and unhelpful. Very few employees spoke English, and communication was extremely difficult throughout my stay. The worst experience happened at a restaurant where I planned to have dinner. Due to a misunderstanding with my order, a staff member apparently entered it incorrectly. An older man from the kitchen then came out carrying a huge fish and loudly insisted that I had ordered it and needed to finish it. The fish was the size of my arm. I repeatedly explained that I was dining alone and had not ordered such a large meal, but he kept arguing. The entire restaurant was staring at me, and it was one of the most embarrassing moments I have experienced while traveling. When I refused to accept the fish, they brought me an uncooked fish fillet instead, which I did not eat. I left the restaurant feeling belittled, embarrassed, and hungry, yet I was still expected to pay the bill. The experience upset me so much that I skipped breakfast the next morning and left a day early. Beyond the restaurant incident, the staff throughout the property were rude, impatient, and unwilling to explain things. Accessing the hotel was also difficult, requiring a strenuous 30-minute walk over steep hills. In addition, the room was not properly cleaned, and the bathroom had an unpleasant odor. I do not recommend this hotel to anyone.

Great people super helpful great location and the hotel super and very convenient Definitely lll give 10/10

Overall, we had a pleasant stay at this hotel. The property was clean, well-maintained, and the staff was friendly. The room itself was comfortable, although the beds were a bit firmer than my personal preference. One downside was the view from our room, which looked directly into another room that was very close by, limiting privacy and scenery. Additionally, there was a vent located near our room that emitted an unpleasant odor- thankfully we didn’t smell it in the room- but it detracted from the overall experience. Despite these issues, the hotel was nice overall, and we enjoyed our stay.

Great location!!!

From the location to the room, everything was amazing. The staff were incredibly helpful. We will be back!