The hotel was really great! Room, staff, location, fabulous breakfast.

Room was huge and clean, staff were helpful and friendly. Breakfast had good selection as well. But do bring your own toiletries and buy your own water. Area was 9 mins drive from airport, 19 mins drive to Palma town area.

Everything was top of the line. Supper courtious staff, beautiful hotel, and great food.

Clean, great location, everything you need right in the heart of it all. The breakfast is top notch. Lots of shopping, clubs, rental car places, bike rentals, and some good tapas nearby.

Wonderful property and great staff. Felicity was AMAZING! She did everything in her power to ensure we had a wonderful time. Her customer service was top notch! The arrival drinks and snacks were a great addition. The property was well maintained and the breakfast bar had a lot of options and the food was delicious. I would definitely recommend this property to anyone who is visiting Mallorca.

Doesn’t offer what we expect

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Lovely hotel. Staff excellent

Excellent service from the staff from beginning to end! Highly recommend great location sea view, food, pool definitely return!

Property was pristine and staff was friendly and very helpful. Surrounding area right on the beach was convenient, only negative was we expected surrounding area to be more elevated.

Proper 5 star hotel / resort. Highly recommend.

A sea view is not a 10% sea view

Many pluses to this hotel, a good location on the beach front with lots of bar and testaurant options on the doorstep, free filtered water machines, excellent breakfast, and no shortage of pool loungers with nobody rushing to throw towels down in the morning. The only negative is the hotel resets the air con at 1am every morning, so on all our nights we woke up hot and had to turn it back on and go back to bed. I think they do this to save money, but it somewhat spoilt an otherwise perfect stay.

Lovely hotel fantastic staff only complaint was our mini bar was not restocked for 3 days despite numerous requests the hotel is expensive so you would expect 5 star service

In short…. Location to the beach annd restaurants excellent. Reception staff - poor. Concierge- Excellent. Condition just above average. Breakfast- Excellent. Dance night -dancers average and Dj terrible couldn’t play any music that would encourage people to dance. No VIP extra’s offered for hotels.com VIP’s.

Here’s a concise and impactful review you can post on Expedia: ⸻ We were required to pay for all 9 nights upfront before even seeing the room. The first room was freezing, with only a sheet for bedding, and the shower leaked into the main living area. Staff admitted no other rooms were available and refused any refund, even though this was night one of nine. On night three, we were moved to a different room, which they called an “upgrade”—but it was a hassle for our family of four to repack and relocate. Poor service, broken promises (like a comped dinner they later revoked), and an overall disappointing experience. Would not return.

Let me write a brief review about the total in general . I think it is over rated for the service that they provide. I was a guest there and it happened that I had to book for my family and I without my husband Since I bought the package online and since the plan to meet my husband there . Me and my family stayed in differenr destination and they are the only 5+ hotel supposedly made a big issue and wanted extra charge for extra person . I told them I could not add him because me and the family met up with my husband in Spain . He was somewhere else and wanted to suprise him in Mallorca for a very first time . I think they are after money and plus the service they provide it was very disappointing. The beach was a public beach . They only provided towels not even water and you have to deal with the people at public beach was very very rude . They did not even have their own umbrellas or chair since we love staying at the beach . Yes I will go back to Spain but not maybe to Majorca since the beach is public beach . The food at the breakfast was ok not really wow . I think I will not come back to them again . But again make sure you check every person before you go to them .

Greatrooms

Bad "customer service." Upsold us to a room that had smallest balcony in entire building. Put us at end of long hallway and walk knowing I had bad knee requiring surgery. Told us beach chairs and umbrella available for rental--a lie. None on beach in front of hotel. Chairs and umbrellas nearby were all rented by other tourists. Locked us out of room at 9:30 a.m. on day of departure and our rental car was waiting out front to move us out. Totally low class experience.

The property was great. It was an ideal location for our Palma vacation. The staff were excellent. The front desk person Alex was so amazing in helping with restaurants and day trips. His hospitality and cordiality was 5 Star service. The facilities, pool, rooms, were awesome