The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell.

Great stay

Clean rooms, great customer service

this hotel is the best in Beijing...Staff , restaurants, rooms

Front desk personnel are helpful and very accommodating. Restaurant food s good and service is great. I highly recommend this hotel.

Good

Excellent location , service and stay

Jerry is the man

fantastic service, environment and facility

Service was excellent and just a minor complaint in the last night where there was no second face towel and no cream was replaced. Other than that we thought the service was fantastic. Special kiddos goes to Jenny Zhang during breakfast and Gary at the concierge downstairs entrance.

Love it’s location

Amazing. GM and Manager of the Grille restaurant are both outstanding. Very welcoming as are all the staff. Good location if you are in Beijing on business.

Excellent Hyatt attentive service! 2-days prior, called Hotel Concierge to book car pick-up from Airport. Mr Hunter Ma followed through all the way to check-in Room !

Clean room gym and changing room. But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous. Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.

Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious. Friendly staff, and good breakfast.

Cold service, does not try to accommodate simple requests. Better alternative in Beijing, would not suggest Park Hyatt.

Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.

The way the lifts are arranged is terrible. I had to change lifts 3 times before I get to my room. The price for lunch is insane. They only had very expensive staffs such as Grade A steak rmb 780 for lunch?? you believe that?? WiFi sucks

Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing. One more comment is the temperature of your shower water , it tends to get either really hot or cold. Other than those , service and room size is excellent but I will prefer other hotels in my next visit .

A very convenient spot for business and great staff and restaurants.