Overall Ratings & Reviews Holiday Inn Express & Suites ROME by IHG, an IHG Hotel

It is a wonderful hotel to stay at.

Clean and welcoming!

Good breakfast. Clean room and bathroom. Staff very friendly and attentive

Excellent

Room was clean but the bed was hard and the pillows were uncomfortable.

This property is not clean and very poor customer service

Wonderful stay. Hotel was very clean and comfortable.

Very nice hotel. Beds were very comfortable, staff was super nice! We would definitely stay here again.

Nice rooms and good breakfast

A guest turned the toaster up too high and burnt their bread. It caused a visit from the local Fire Department. Other than that everything was great.

Great staff, great hotel, made for a comfortable relaxing experience

Nice and quiet

Convenient to Rome a surrounding area. Clean and nice breakfast.

It was nice

Extremely cleanand the staff was excellent.

Comfortable

Only downside— the complimentary breakfast was mediocre. Food wasn’t as hot as it should be and not the best coffee

It was a good hotel, clean, quiet, staff was nice.

It was exceptionally clean. The bed was so comfortable I commented I wish it was at my home and the staff friendly and helpful!

I booked a handicap room. The beds were so high that I had to use a chair from the room to help me boost my disabled mother into the bed. For that matter, at 60, I had to use the chair to get into the bed myself. You’d have to take a running jump to get into those beds. Also, I couldn’t get any water in the shower. When I’d turn on the water and adjust the temperature the water would literally stop running before I could turn on the shower. All the front desk could do was tell me that no one was working from the maintenance department. I check out and went next door to the Comfort Inn and Suites where I had an excellent experience. Holiday Inn should be ashamed…. You have absolutely no idea what a handicap room is.