Given the first floor with THE tiniest balcony . I paid for a sea view but was looking into a pizza restaurant . The shower was clogged ( told them twice). Was asked to upgrade to all inclusive. Wish I hadn’t bothered. The food was bland and the Charlie’s bar smelt like a toilet. The swimming pool was a no go area “ due to the storms”. It was 8 days after and they had no damage.

Staff

Staff

Great hotel. Excellent location, brilliant staff, wonderful food and fantastic entertainment. The rooms were big and spacious, spotlessly clean and with a amazing view.

To much noise from outside any heat was not working

Room and staff

Very helpful staff , nice stay

Thoroughly enjoyed the stay here.

Clean room, nice and very helpful staff

The room was excellent.Staff outstanding.Entertainment Ist class.Great choice of dining.

Staff, specifically manager, were terrible. The entertainment staff were excellent. The food was very blah, not what I would expect from a high end hotel. The on tap wine was gross. Will never return.

Breakfast was cold beans needs heating . noise from above the room 663 No improvement on the noise levels complaining did not help.

Beautiful spacious room with a terrace and sea view . Very clean and a lush bathroom .

All excellent only we were all inclusive and at checkout we could not keep our wristband on to eat lunch or snacks which was unfair as we were entitled to the lunch which we did not eat on our first day of arrival

The staff were not nice, there was no water in the room despite booking an all inclusive, not even complimentary water, the food was just the same, no variety. We booked their Asian restaurant and there was no special fried rice, no prawns, just one basic white rice. It was awful. staff was very unfriendly and biased, our flight was in the afternoon, Check out is 11am, which is ok, I don’t mind but what I mind is the fact that after checking out, you are not able to have lunch before leaving, despite booking an all inclusive. They insisted on cutting your wrist bands off with a scissors. To be honest, I have travelled a lot and this has never happened to me. I was surprised, they wanted me to pay €35 to have their miserable lunch. I was really pissed. We went there as group and they ruined our trip with their unprofessional attitude and non-flexibility whatsoever. Very poor customer service.

Clean view and beautiful balcony view of the bay

3+

Comfortable room, lots of eating options at the hotel. Friendly helpful staff. Would recommend staying here, very clean communal areas. Lovely roof top terrace plenty of comfortable sun beds.

1. Both beds were worned out and you could feel the actual springs. 2. Foul smell coming from the ventilation system throughout the entire 9th floor. 3. Drinks were intentionally watered down. 4. Angry customers yelling profanities in the lobby

Amenities