Very slow service and the food was cold we order the order was wrong we didn’t eat at the hotel after that at all. It was our first impression a very different hotel and the weekend when was full there in the week not the same.

Room was very clean, staff slightly above average, breakfast is not included, coffee is very bad. May need an AWD if it rains as access road gets very slippery. Restaurant should keep better quality meals to keep guests at the hotel.

The hotel is the most relaxing way to enjoy Taxco. The town is so dense because of the mountainside location, that you need a place to retreat from the noise, traffic and density of the folks working thier way up and down the cobblestone streets (with no sidewalks). The hotel provides a welcome respite. The Saturday night fiesta was similar to cruise ship entertainment, smart, sassy and fun. We enjoyed it all. Gracias. What I would suggest to management for weekend entertainment: The circular palapa club that overlooks the pool has a spectacular night view of the city. HIRE THE TRIO that played during the Sunday brunch: Los Betos. They were older, traditional and played all the songs from the 40s and 50's that all mexicanos love. Unfortunately, that night, the hotel had a singer guitarist, who was not on par with the other entertainment. Easy fix, and older folks will have a nice place to hang out with romantic tunes on stage. IMHO.

Hotel and amenities are amazing. Especially if you come with family and want kids to be able to run around freely. Big pool with lots of chairs and a million dollar view. Same view for restaurant. Unfortunately our stay was off to a bad start when we showed up and they didn’t have a room ready at check-in time. Reservation was made 2 weeks prior. Restaurant food is great, service is poor with the exception of Alejandro, he was a jewel. Same for pool area, you will have to find your waiters.

Aunque es un hotel que tiene muchos años, sigue siendo muy bueno en cuanto a instalaciones, atención, precios, comida, etc.

Buen hotel, el personal muy amable, en general todo bien, solo me permito darles una sugerencia, la pulsera para identificar como huespedes muy estorbosa, mejorar los baños y la subida al hotel esta muy complicada

Teléfono no sirvió habitación 227

Pros:Nice Panoramic View, clean room, good food Cons: Far away from downtown

En recepcion no son amables

Bar near pool area was close. Overall great and wonderfull stay. You always need taxi to visit the city/ downtown. Awesome views with cable car / teleferico.

The views were amazing and the place was wonderful. There wasn't enough direction about what was available at the resort, and most of what was available was closed so it was a bit alienating. Lift should be included in hotel, and is advertised to be.

Everything was nice, breakfast was okay

It was clean but the Television wasn’t a clear picture!

Yes to all

Our stay was great!

Excellent place to spend a short trip to Taxco

The fan was very noisy in the bathroom and sometimes there was a loud screeching noise from something - either the water pipes or fans. It woke me up in the middle of the night.

Very

Todo muy bien

The hotel is beautiful, the views absolutely stunning. The staff were friendly and helpful. The restaurant service and food A plus