** READ & AVOID THIS HOTEL ** We have stayed there many times but now never again. Definitely not a 4 star hotel! The disgusting lack of cleanliness in the room was our main issues. We went to sleep in the bed, we noticed there was no sheet, when we pulled back the fitted sheet it was stained! There was approximately 6 or 7 different stains on the sheet! We complained they sent up cleaning staff & she went to put the new fitted sheet on it also was also stained. Nobody is bothering to check if the sheets are actually getting cleaned or if what they’re putting on your bed. The staff was nice & changed our room but in the next room we noticed on the headboard, a random clip & used tissues. When we went to use the body wash in the shower, there was nothing & for 3 days no one bothered to check or refill it. The sink was also clogged & smelled, when we complained. They asked if the plug was pushed down we told them no & it smelled awful & there’s an obvious clog that wouldn’t allow the water to drain. When they went to fix it, they just pulled the plug up a little bit more It still was clogged & still stunk they really did nothing. We also went to the breakfast buffet in the restaurant at 10:45 AM. They happily took our almost €50and sat us down. We got our first little bit of food and started to eat & they told us the buffet was closing in 5 minutes.. they should have told us before taking our money & let us choose if we want to go or not. I would avoid this hotel!

A nice hotel next to the zoo, but nothing else around. So no where to walk for food or drinks. So unless you can drive food and drink only possible at hotel. Restaurant for dinner was nice and food good, bar seemed tucked out of the way and didn’t find it till later after dinner. Breakfast expensive at over 20 euro per person and not big selection either. But enough to have a good start to the day. Check out is 12 which is very good and free parking available if you can get the spots outside the hotel.

Staff were really friendly and helpful

Friendly staff and lovely hotel and great food

I was able to rent an electric bike at the hotel to get around town, which enhanced my experience. The room was clean and comfortable, staff were friendly.

The family room was nice and spacious.The breakfast was good. The staff was helpful and friendly!

Lovely hotel and great food excellent location

Beautiful, quiet property

Needs updating! Carpet in room looked like it hadn't been changed or cleaned in eons. Rainfall shower dripped even when not in use. Either burn marks or something was stuck on multiple pieces of furniture.

Hotel was lovely. Restaurant and bars were very nice and had a good vibe. Rooms were nice and clean. Dog was allowed everywhere so could sit in restaurant at dinner etc. would return if staying in Rotterdam. Bus stop very close to hotel, so good transport links to the centre.

Staff was top notch

Pleasant overnight stay, nice comfortable room and varied menu for dinner and breakfast. Staff pleasant and excellent also for transport links. Would stay again

Hotel was very nice however breakfast option was way overpriced!

Nice comfortable rooms Breakfast was good but very expensive

Comfortable hotel, stayed multiple times, mixed overall, as service can be so so and sometimes room is run down. This time everything was a good standard although front desk staff are still not the friendliest, but helpful if needed.

My room overlooked the hotel entrance and people ie smokers would congregate outside at 2.00am and talk loudly. Really annoying and this would happen again at 6.00am

Staff were nice enough and ok hotel. But the room was not good; a so called double bed was two twins together and it only ever wanted to seperate in the middle. The aircon made a very subtle noise all night, making it hard to sleep, the room we had did not black out either, with the windows (which you couldn’t open to get air in) looking down into the foyer, so constant light all night. All of which made it hard to sleep.

Stale hotel - comfortable beds and good blackout curtains but light comes in through a large gap in the bedroom door. Kettle and hairdryer in room didn’t work, they had no room available for me at check-in time, common parts on my floor (4) were filthy. Battery was low on my door lock so awkward to get into the room. Staff were indifferent to issues. Room is really badly appointed with big sections unlit. It’s not even handy for Rotterdam. I would absolutely not recommend.

Short stay with no complaints. Rooms were clean and bed was comfy. Food in restaurant was 10/10.

Excellent service and hotel hope to be back next year