Clean great front desk staff

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

I’ve clean room. Staff was very friendly and helpful.

Parking easy and close Very clean Great helpful staff

Parking was in a secured area not on the street which was nice. Our only complaint is housekeeping opened our door at 8 am in the morning and woke us up. Not exactly sure why they came in that early.

This was the perfect location in Merida. It was walking distance to all central activities and restaurants. The staff were very helpful. The building was older but public areas were very nice. We had two connecting rooms with a living room which was very convenient. As with any older property there were some quirks but overall it was a great place.

If you want to be in a location where you’re not too central to the touristy parts and avoid the business, but are able to walk to quite a bit of different locations for shopping, tourism and dining. This will be a great spot for you and your friends. Staffing is great and friendly and provides excellent service.

I was very impressed with every aspect of this hotel. I stay in the centro regularly and this was my first visit to your establishment, it won't be my last. The pride in your operation shows on many levels, thank you!

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Friendly staff, clean rooms, gorgeous courtyard!

Love staying at this hotel.

We stay

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

We liked the hotel. The employees were awesome. Thank you.

Convenient to centro, clean, quiet.

All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

It’s an old construction, beautiful, that needs some repairs … also, they need to add new towels … to make us feel more comfortable or just bring your own like I did for myself ! Other than that, it makes you feel safe and the staff is very helpful in case any problems! I will stay again for sure!!!

Estubo bien, el servicio bien. Y bastante silencioso

Gave us a room which was very far and we were traveling with an elder . Elevator did not work and our room was in the 4th floor. The personal very kind , specially the young guy. Don’t know who assigns the rooms but it was very unwise give us a room so far, and the room a/c did not work properly.