The hotel was empty no customers and it was dirty no restaurants in the hotel no personal to clean or welcome us I didn’t stay

One man show no one else there to inform or assist . Definitely the worst hotel ever in all my travels . I don’t know where to start but if someone would ask me I would have to say that the place is a Hotel from Hell. Decor from 1970s with whatever they had is gone. No coffee service , no bar or restaurant or lounge, no good hot water system, plenty of bed bugs , spiders, and cat crap all around the premises. If it was earlier in the day I would have not stayed . When I had the time (today) I realized I paid 93 dollars for this dump. Please if you can rate this hotel as -10 as it deserves .

This property has great potential - its charming and was once an actual hacienda. Its grounds are expansive however not kept up in any way. The rooms were dusty and musky from not being used. Only 1 light bulb in the room to light up the whole room. poorly designed bathrooms with no appropriate space or lighting. Needs basic upgrades. The staff was all of 3 people If you needed something they were accommodating- I would try it again just because of the old world charm but they would have to totally clean up the place

What a shocking surprise. Tried to find another hotel in town but this was the only pet friendly property. Now I know why the rates were so low. Didn’t need A/C, no WiFi, no food service even though it looked like it might have had a restaurant. Balconies on several rooms had collapsed. Our room had a sign on the slider door warning not to go out on the balcony.

Do not stay here. The place looks abandoned. We booked 5 rooms. We were met at the front desk by someone that might have been the janitor. We prepaid our rooms. He tried to charge us again, We looked at the rooms. The first room, the door knob fell off while I was trying to unlock the door. The rooms smelt like mould. The lights didn’t work. We did not stay here. We stayed at a different hotel in the end. I am working with hotels.com to get my money back. This hotel should not be in the website.

Rooms are humid and smell like there was mold. Door in back wouldn’t close water took long time for hot to come out.

Horrible, worst customer service. Dusty. Rooms smelled muggy. Only one temp worked on the sink. Shower had no pressure.

Place was in terrible shape, stay away! Bad location, dirty, musty and disorganised very bad condition and looked almost deserted

There are several bottom line things I require from any hotel: a secure room, easily available hot water, a comfortable bed, and an operational TV. All the rest is icing on the cake. At La Puerta de Enmedio, it was all icing and very little cake. The furnishings were attractive and the grounds delightful. However, when we tried the key in the lock of the first room they showed us, the key immediately broke off in the lock. In the room we finally accepted, the sliding bolt inside lock was non-functional. One could grow a long beard waiting for the hot water to come on, although--in fairness--it did eventually, at a very low rate of pressure. The TV, which was connected to the Sky system, refused to function. Even after the hotel finally got the Sky people there to "fix" it, the TV soon broke down again. The staff, with the exception of their groundskeeper, was almost completely absent and it took great effort to find them even just to check in. Nobody seemed to be in charge.

The rooms we got were actually very spacious and nicely decorated, but we could barely sleep because of the peacocks screaming all night long, and the roosters having a voice competition. It is unfortunate that this hotel doubles as a poultry farm: all these animals roaming the grounds freely are very pretty, but make sleeping impossible! If you find yourself in Mascota, try sleeping at Hotel Elena, or other hotels.

We very much enjoyed our short stay on the second floor - beautiful mountain view, nice food ordered from town, slow pace. A very relaxing and enjoyable stay.

Aconomical, Mexican style hotel, on outskirts of Mascota, with lovely gardens and many interesting birds etc., including peacocks. Large room with kitchenette and tiny balcony. Not luxurious but , for standard Mexican hotels, adequate and quite comfortable

This hotel was a last minute stay over on the way to Puerto Vallarta over new years eve. It's located in "La Puerto de Enmedio", which after 30 minutes of driving around in Mascota, we discovered is a separate little town about 3 minutes down the round. The rooms are big and spacious and the staff were extremely helpful and friendly. The front desk did not speak English, but even with our little Spanish it was not really a problem. It's located outside of Mascota (about 3 minutes) and has an old spanish "villa" feel to it, complete with a big fenced in grass area (great for kids!), duck pond and even a fully functional church. It is located on the main rd, so it can get a little noisy at night and the hotel does not serve meals (or at least didn't during our stay) so you'll have to find a little restaurant in Mascota. The building is old but has a remarkable charm to it and has various balconies and outside seating available. Truly and amazing experience of rustic, friendly, small town Mexico.

El Hotel está en proceso de demolición, ni siguiera está 100% operativo. Muy malas condiciones.

El hotel Se encuentra en muy malas condiciones sucio y descudado no lo recomiendo se esta derumbando o tiene mantenimiento

El personal es muy amable, habia agua caliente, pero fuera de eso todo lo demas es terrible. El lugar esta cayendose a pedazos y lleno de insectos en los cuartos, compre un insencticida y rocie el cuarto completo, de la cama salieron 2 aranas y algunos insectos tipo cienpies sin contar los que salieron del resto del cuarto. Los cuartos se ve que no se han usado en meses y no han tenido aseo ya que esta todo polvoso y lleno de telaranas. El jardin esta precioso pero tienen en ruinas todo alrededor muy peligroso para ninos ya que hay un pozo abierto y lo que parece ser un estanque con agua empantanada sucia y en el olvido. No me quede ni una sola noche ahi, preferimos perder las dos noches que pague y cambiarnos de hotel.

The sheets were dirty, place needs maintenance

Llegue y no tienen computadora Si reservaste en línea no saben de tu reservación y podrías quedarte sin hotel

La reservé a través de Expedia pero al llegar me informaron que no recibieron la reservación y que estaba lleno. Extremadamente incoveniente, pues tuve que buscar hospedaje de último momento. Expedia sí me hizo el cargo a mi tarjeta de crédito, estoy tratando de tramitar el reembolso.

en el hotel falta mucha limpieza pero lo peor q en la aplicacion de hoteles me la cobraron al triple de lo q cuesta en el hotel