Overall Ratings & Reviews Holiday Inn Express NEWCASTLE GATESHEAD by IHG, an IHG Hotel

Property is in a good area for travel and nearby places of interest. Property was not clean, the carpets in the room were filthy, hallways were not clean at all. Staff was friendly and helpful with the exception of Ellison. He is in dire need of cheering up, showed no motivation for anything or anyone at all. He was on his phone when we were having breakfast and just the general aura of this boy was not good. He should not be at the front of house. Breakfast was OK, bit disappointing with quality of the food. The beds were not great but not bad either. Would I stay again? Not sure but probably not

Very comfortable room, nice bathroom facilities. Welcoming, friendly staff. Excellent breakfast.

Was given a wheel chair connecting room which was not needed or asked for?

excellent hotel, always stay here because it has accessible rooms. Very clean , excellent staff , good breakfast and easy parking. Convenient for the A1.

Walk in shower! USB by bed. Good breakfast. Very clean, great.

We stayed here for the third time in a few years and on the whole we were happy with it. The receptionist wasn't very friendly on our arrival and we felt unwelcome which isn't usual for here. Although the room had a fan and the curtains had been closed it was still very warm indeed. The fan was so noisy we had to turn it off during the night in order to get to sleep so it was very hot. We took the duvet out of the cover in order to be a bit cooler. The bed seemed smaller in width than I remember it.

Everything was just fine the staff was polite and caring there was nothing to dislike a great stay this was the second time at the hotel and will be back

Very good

Our room car

Good value

Liked the room, comfortable and clean. Liked the breakfast options. Liked the staff.

Clean and excellent service

The hotel room reasonable size facility very good for accessibility to town centre. It could be better if there was an offer for room slippers as I feel the carpet in my room wasn't very clean and I feel very uncomfortable walking barefoot in the room. Room 312 .

We were greeted on arrival by a friendly employee who handled our check-in efficiently and quickly giving us all the information we needed. Our room smelt fresh and was spacious and very clean. We found the bed comfortable, but missed that it was not kingsize. Breakfasts were buffet style and there was sufficient choice but there could have been more flexibility over rhe offering ( only scrambled egg for example). Overall, it was good value and met all needs.

Lovely staff, that was start to finish. Everyone friendly, helpful and courteous. Would stay here again. Thank you.

The breakfast was good

Where it was situated close to metro centre Gateshead

It was a very quiet hotel witbin striki g distance of central Newcastle

A

Bang on