The employees are very nice. Specially a young girl who was at the front desk. I forgot to get her name. She had curly hair and she is pretty tall. She was the nicest, she had great customer service. My kids love to stay in this hotel
Alma
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Muy bien
Monica
with Children
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The bed had long hair on the sheets and dirt. Seemed like housekeeping didn’t bothered on switching the sheets from the last people that had the room and just did the bed instead of changing sheets. Very dissatisfied as we had to change rooms at 10 pm right before we were ready to go to bed. Towels were very stained and dark so were the sheets. Will not stay here again.
Rooms need renovation, indoor pool good for families, good breakfast. Good options around.
Salvador
with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Yes
Claudia Abigail
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Everything was good, the only thing that ay have improvement is the breakfast they offer. The line get really long and slow since they only have two persons doing everything. There was only one waiter that was running all over the place trying to keep everything in order on his own.
JULIAN
with Partner
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
AIR CONDITION WILL NOT COOL SUFFICIENTLY IN ROOMS. WILL NOT GO BELOW 25 DEGREES C. BUFFET BREAKFAST IS SATISFACTORY, NOT THAT GREAT.
IF YOU ARE USING EXPEDIA, EXPECT THE WORST ROOMS.
Claudia
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Mi estancia favorita
Santos
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Muy buen hotel super recomendado
Javier
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Good breakfast. AC cold. Pool clean. Staff always available to help. Stayed a full week.
Fernando
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great roo
Miguel
with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
N/a
David
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Not all the room had coffee maker, the hand face towels are too large. It was very noisy at night with people in the hallways. Breakfast was good. Security doesn’t respond upon requests. No exhaust fan in bathroom. Only one card key given. Probably wouldn’t stay again.
Vero
with Partner
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Everything was ok, the mattress could be a little more soft for me, but other than everything was as described, I'll stay again in the future.