Room was basic and a little out dated, but it was clean and comfortable. Breakfast and evening meal were both good and service was with a smile. Check-in was a terrible experience! I presented myself at reception where a guy was standing, he looked at me , ignored me and made out he was looking at a sheet of paper! Another member of staff was aware of the situation and eventually he stepped in and offered some assistance. This approach on arrival is never a good start, so my stay was marred. If I hadn’t of paid I would have walked out! First impressions are important.