Yes, Paul is really friendly and helpful

We arrived to a friendly greeting and given our key to room 17 on the first floor, the room was large and lovely and warm with a huge bed plus really clean. The hotel is very interesting with lots of different sitting rooms and a bar all filled with original Victorian features plus old cameras and typewriters were amongst the artefacts to look at. All the staff were really friendly and the chap on reception we spoke to on checking out told us all about the history of the hotel and even took time to show us some of the features. Absolute bonus of having its own carpark or free local parking is a must in Eastbourne, the hotel is close to the seafront and the town centre and next to the theatres so a perfect spot for visitors no matter what you are looking for. I would definitely recommend and would return if we come back to Eastbourne.

All the staff we met were great. Check in was easy even though we arrived two hours early it was no problem to them. The room was clean and tidy and the bed was very comfortable. Breakfast was very good and plentiful. All in all a great stay. Definitely recommend this hotel.

Not spotless room, dust on pleats in top of curtains, top of mirror, door and picture frames, lot of limescale on taps in bathroom

Very good hotel with fast EV charging available on site

Beautiful hotel with large room and great facilities. The gentleman who was working in the desk was friendly and helpful. A little disappointed that the restaurant was closed but there was plenty of options in Eastbourne.

Met our needs very well. Service and amenitities were excellent.

Hugh at the desk was very helpful . Gave us a big sized room .Nice and quiet.

Great staff, large comfortable room. Good breakfast. Free parking.

Clean and cosy hotel, friendly staff. We will come back!

Room was roomy and clean. Staff were all friendly.

Lovely large room, reception staff very friendly.

service from start to finish all good. Parking added extra convenience. Comfort throughout building and breakfast service excellent.

Staff went way beyond necessary to make my family comfortable. Great value for the rate! Will stay again.

Staff, room clean plus gentlemen on reception were so polite and friendly.

Nice friendly staff on arrival. Room was large and comfortable, with ensuite bathroom. Lovely large bath, but shower was a bit hit and miss with temperature. Well stocked hospitality tray which included hot chocolate and biscuits, plus tea and coffee. Hotel is conveniently located to town, beach, restaurants and theatres. On site parking was a bonus (and free). Breakfast was cereal, fruit salad etc, plus choice of hot food, cooked to order. This was our third stay and will be returning. Thank you.

Lovely room, nice bathroom, and a comfortable bed.

Use hotel when visiting the Towner Art Gallery for an exhibition. I have limited mobility and the hotel provides largely level access with large bedrooms & walkin shower. A wide choice of breakfast options, friendly staff and a 10 minute walk to Cornfield Road for the buses and shopping centre. Handy for other restaurants in the area, along with a cinema & theatre.

Parking was good. Staff cheerful and polite. Excellent service at the bar. Our room was nice and clean.

I added a note on my booking saying that I coukd.not walk any distabce or manage stairs & the Hotel responded immediately saying that this would not be a problem. The very helpful night porter was on dity when I checked in & took my bags to the room (which wasclose to reception & the lift) for me. The room could do with updating, but the bed was really comfy & bathroom spotless with a great walk-in shower. Breakfast was good - full English + selection of cereals, juices etc. My only complaint is that reception was unmanned when I came to check out & after repeatedly ringing the bell + waiting for 10 minutes I just left my keycard on the desk.