Dark dingy room. Shower stall you couldn’t turn around in or bend down to pick something up. Scroungy breakfast. No coffee service in our room although our friends room had a kettle and coffee.

Comfortable hotel with friendly staff. Well located for ferry port and train station, with tram to both for the less energetic. I checked in late Sunday afternoon which meant reception was not staffed, but intercom provided all information to get in and access key card. Very comfortable bed and perfect pillows. Shower was small, but then I'm quite large! Water temperature regulation was very sensitive. Overall a good stop over

The room was great although there was no place in the shower to put soap and shampoo. Also, the shower sprayer would not stay in place. Breakfast on first morning was awful. The coffee was cold and the milk was warm. Streets outside were quite dirty. We were unaware that we needed reservations to eat so it was hard to find a place

The property is not worth staying at. We found the room in disgusting condition; the floors weren’t clean, the shower door did not close properly and the shower had mold in it! The amenities promised were not there, including the safe. The staff were rude and careless. Additionally, the AC did not work properly; our room was hot and when we tried to turn the temperature down, nothing happened. Another couple that we spoke to in the hotel had worse issues than us and when they tried to contact the 24 hour emergency line, no one picked up. The wifi was annoying to set up and did not work. Messina is a beautiful city and well worth visiting, but not if you stay at this hotel, avoid at all costs.

It is very noisy at night ( Friday ).The bar next door plays loud music with people drinking in the street until 2am.!!!! Finally they go home at about 3am. It is such a shame because everything else is so good. I can not recommend it for this reason.

Everything worked.

Good room comfortable bed and most importantly very clean

Receptionist was excellent, very professional, knowledgeable and friendly. She made check-in and checked a great experience.

A very good experience!

Excelent clean and well copretive staff

Good location. Close to shops and bars but quiet. Nice big room with kitchen. Bathroom was a bit small but okay. Everything was reasonable.

No breakfast, tv not working, heating too noisy

The hotel has no Reception, after 19,00 hrs, and even if I reached the hotel at 18,00 hrs, there were not anyone there. That is why, I cannot use wifi of the hotel, as the password left in the room was not the good one; this I found in the next morning... The rest was ok, exception being the fact that when making check-in in the reception (the next morning), my Identity card was copied by xerox, despite the Law for protection the personal data.

Surprising was the fact that this room had a kitchenette...not expected. Fair hotel for the price. Good location.

Very comfortable, clean and affordable. Great location and extremely helpful and professional staff. The internet did not work very well, but do not let this discourage you. It was a great place to stay. If they upgraded the internet it would be perfect

On arrival as usual we handed in our passports and were shown to our room. We were well past the earliest check in time but there was still no bedding - apparently it was arriving at 3 pm. We decided to go out and not unpack until the beds were made. As we passed the desk there was no one there and our passports had been left on the table. We were horrified as anyone could have picked them up. We waited a few minutes but as no one came we picked up our passports and went out. On our return we were asked if we had picked them up. I would advise anyone checking in to wait for their passports to be copied and not let them out of your sight. The room was adequate but the fridge was extremely noisy and during the night it felt as we were being tortured by the awful noise. Breakfast was very disappointing. Little choice and sadly no plain croissants so as we didn't like the cream or jam we settled for cornflakes although we had to ask for milk and could not help ourselves. That said the staff were very pleasant and helpful. The hotel, although it didn't seem like a 4* was in a perfect position for visiting the Cathedral and other sites. We walked from the railway station to the hotel but got a taxi back because it was a long way to drag cases.

Perfect place and a nice couple that takes care of the place....very happy

The place definitely needs updating.

Perfectly situated in the centre of Messina with great restaurants and shopping as well as gorgeous architecture and awesome vibe. We love La Residenza and Messina! Rochelle and Brennan

We arrived late and were let in remotely. Our room key was ready in the foyer. The room was furnished elegantly. The bed was comfortable and everything was very clean. After checking in we went down the street and had a great focacce.