We booked due to previously good experiences with the Novotel brand. The hotel is excellent, there is a good pool, parking and loads of charging points for electric vehicles. The rooms are good. Our only problem was the service from the restaurant staff which slightly spoilt our stay. Having booked for 2 adults and 2 children on a half board basis in the restaurant we found out this didn't include the children at this point. Not a huge problem on its own but a surprise. There was a buffet starter option and 3 main courses on offer which were great, however my daughter aged 13 was disappointed she had to have this and wasn't allowed to order from the children menu which my 11 year old son was pleased to order from. She is 13 so arguably this is understandable but it was disappointing for her to have to wait (with the adults) over an hour for her main course to arrive whilst the children course arrived for the 11 year old almost immediately. In isolation none of these things would have been a big factor if it not for the fact we were ignored by the significant number of staff in the restaurant for long periods of time who seemed to find other things to occupy themselves with. Another couple we spoke to who joined later were having smiler issues with the service. There seemed no-one appropriate to speak to in the evening so we spoke to the reception staff on check out, the lady merely smiled at us and again offered no apology.