Dorel
Friends and Family Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
There is nobody at the reception desk. The online application didn't work.
I had to call the help line 5 times until somebody answered (the first four times the message said that there are no agents available). The code for the room didn't work at the door in the loby; so I had to call again several time and they gave me the generic code; that is a safety issue.
Tere is no phone in the room; so guests can't call for help if needed and since the front desk door is loked the police can not enter the hotel in case of emergency.
They give clean towels only after five days and there is nowere shown that; so, I had to use the towels I left on the floor.
The front sliding door was broken and twice during my 10 days stay.
Despite the fact that the hotel is in Romania, the receptionist who answered the phone doesn't speak Romanian, only english and spanish.
This was the worst hospitability exparience I had in sixty years.
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