Hotel is in a great, central location for exploring restaurants and monuments. It was comforting having 24 hour front desk staff and the bar/restaurant staff are excellent. The saunas and wellness area were clean and well attended to. Would be helpful to have more than just cardio equipment in the gym. The junior suite was ok. The view was nice with the courtyard BUT #1 The fridge in the room smelled of urine so strong that if you opened it the room was swamped. We advised the front desk of this multiple times but nothing was done so we were unable to use the fridge for 6 days and were not able to drink the included beverages due to the stench. #2 The king bed is actually two small twin beds and regardless of size, this was the most uncomfortable bed(s) we have EVER experienced as a couple in their 30’s who has travelled to multiple countries. #3 We stripped our bed to ensure it would be cleaned (as cleaning only happens if you remember to request it the day before) and discovered the most disgusting mattress cover that had clearly been soiled multiple times and never washed (It was replaced after we removed it) #4 The hotel was quiet until the morning when the cleaning crew showed up and had zero respect for the guests by letting every door slam or having doors propped open with the tv blasting for all to hear. This is definitely not a luxury property as advertised. 6/10.

Great position for where we needed to be . No housekeeping during our 4 day stay and our room wasnt ready until 4.30pm due to a large coach trip . Breakfast was manic due to this , there was however a good selection of food . Easy enough to get clean towels you just picked them up by asking at reception .

Happy to recommend, very comfortable

This hotel was excellent and met all our expectations. Berlin is huge so we chose this hotel because of its proximity to what interested us which was being close to the main cultural sights. We were a 10 minute walk to Museum Island and the Berlin State Opera. Both not to be missed, The restaurant in the hotel is a good spot for a meal or evening drink. Because it is an area of beautiful historic buildings there are little in the way of cafes and shopping but walk 10 minutes and there is the historic Nikolaiviertel area of Berlin full of great restaurants and a a river front beer garden. Great feature of hotel is the 147 bus which drops you in front of hotel from main train station and the Museum Subway stop is also nearby.

Front desk staff most helpful. They were understaffed but nice.

The Arcotel is in a very nice neighborhood close to museums. The room was a good size and the bed was comfortable. Although the coffee was instant (which is strange when you are from BC) it was quite good!

Staff was exceptionally helpful & welcoming. Rooms were clean and quiet. Conveniently located. Hotel restaurant was excellent as well & bar staff friendly.

Very nice rooms!

Clean and comfy stay! Nice price!

Clean room and very nice staff. I had to get my bag delivered to the hotel and they were very kind and helpful throughout the whole process. Would stay here again

Hotel was in a great location. Easy walking access to many Christmas Markets. Also 5 minutes from Museum Island and from river boat cruise. Friendly check in and nice room

Staff is super kind. Breakfast is good, lots of options. Rooms are nice also

Excellent room at a great price and amazing location.

Good location, but very poor amenities and overpriced compared with amenities available at the hotel.

Staff were friendly and very helpful. Room was clean and well maintained with the exception of mold stained caulking around the tub. Located in a business area of town, things were mostly quiet even with the rooftop bar on the same floor.

An excellent hotel. They went above and beyond to make our stay easy and comfortable.

Convenient location, walkable everywhere.

The hotel was great for our stay, around 5 minute walk to the U Bahn. We walked to the TV Tower in around 20 minutes. The hotel was quiet and really clean. Reception was always on hand to help. The hotel menu was a little limited but the staff were great. It said that they had a laundry service which was quite expensive (€4 for a pair of socks)! All in all though a nice little place to stay that was value for money and very convenient.

Very good location, 5 min walk to the museum island

Right location and clean