Great location for short walks to many must-see places. Hotel is very compact but offers a fair level of comfort and convenience, and was kept clean and serviced as requested. Staff all very obliging and professional.

Shower was too small and prone to flooding the rest of the room. Otherwise comfortable and clean room

The hotel that I booked, they had closed didn’t tell me . I was out in front of their closed Hotel in the middle of the night. I had to get a cab to their new hotel and was only told they were sorry for the inconvenience. It was dirty. Nothing about it was appealing.

Hotel has multiple locations. I booked a specific hotel near my daughter’s apt. When I arrived I was moved to another location farther away with no prior warning. I could have cancelled my reservation and went to another hotel but they gave me no warning of the move so I was stuck there. Never had this happen before and was quite the inconvenience

This is not a typical hotel where there is a lobby or staff to greet you . Instead it is a set of apartments in a corner building . The person who let us in was awaiting for us at the door at check in. Breakfast was serve in a buffet style . Staff would ask if you would order something else if you like. Continental breakfast is available .Overall it was comfortable and easy to find . Shops and restaurants are all walking distance.

The hotel is extremely well positioned in the heart of Florence. However it was much more basic than the online information suggested. The room was very small but clean. The bathroom was adequate and clean. Wifi was good and all tech/electrical was of a good standard. The staff were friendly and helpful. The breakfast was standard but adequate. However, the hotel did not live up to its description online. the photos of the entrance and the breakfast area were misleading. The reception desk was described as open 24/7 when in fact it only ran from 07:30-22:00. Fine in principle but as elderly guests we had chosen this hotel as we wanted access to staff onsite overnight in case of emergency. There was supposed to be a deli/cafe onsite but there was none and given we knew there was no restaurant the lack of cafe was a problem. Again, as elderly guests, we didn;t want to have to go outside just for a snack. On arrival at 5pm the hotel desk was closed "exceptionally" with no explanation and a member of staff waited outside to let us in but could not help us to our room or deal with any queries. For the 1st 24hrs there was no heating in the room and no alternative room to move to. we were forced to put up with this as the reception desk was closed. Overall we were disappointed and would not return or recommend.

Good

Very easy walkable

The room was fine and the staff friendly. However sometimes was not staffed in the afternoons and never after 1030.

I traveled with my family of 4 and my sister-in-law family of two. We ran out of hot water within 4 minutes and didn’t have any warm water the rest of the night. I went to the lobby to bring up my issue around 10:05 pm and stood there until 10:45 waiting on reception. Well, it turns out they do night have anyone working on the property after 10 pm. I had to shower with freezing cold water. I brought the issue up in the morning and they said 3 to 4 rooms are all connected to 1 solar heater so that’s why we ran out so quick. The rest of the weeks we had to take quick 30 second showers. Breakfast was included in my reservation, but it was definitely not worth it. I would not recommend staying here

Great Locations walkable to all the placese.

The location was great. The breakfast was surprisingly really good. The hot water lasted like five minutes, but I guess it’s European thing but for the price you can’t beat it location phenomenal the rooms are all updated but I went with my two kids, which was fine but my wife could’ve thrown a fit if she’s not accustomed to less than five star accommodation.

So there is hardly any service present the pictures make the rooms look much bigger and nicer than they are the rooms hardly have space to walk the balcony is a shared space that isn’t open to anything but the back of other rooms I truly felt like a hamster in a cage the shower is incredibly small and the warm water only last long enough for one person to shower… some reviews said the breakfast was sooo good not so it was dried out croissants, cold boiled eggs, sour salami, artificial juice and a push button coffee machine … hope this helps you not make the mistake we made! Location is great and it’s safe but that’s about it

Staff gave the very best service, functioned like a CONCIERGE!

Breakfast as expected, staff great.

Breakfast was good. Staff super friendly. Overall the expected quality for the paid price.

The room was spacious especially since in principle it was single. The staff were always helpful, there was a satisfactory breakfast. The location is perfect.

Room was spotless and very nice English speaking staff. Very good breakfast!

Clean but small Breakfast is ok location is perfect

This hotel is all about location… close to everything about 10-15 mins by walking. The entrance of the hotel is a bit scary at night time on my personal view. The room is big and clean. Don’t expect much on breakfast … it’s enough for you to start the day.