Bathroom rubbish. Mirror hanging off the wall. Had to climb in the bath to put the plug in - poorly designed. Plug broke and unable to enjoy a bath as water flowing through - reported to staff. Hairs in the bath. Staff not friendly - not friendly on check in our check out. No apology for room malfunctions. Bedroom nicely decorated but tv on side wall. Unable to watch in bed. No sound on certain channels - no sound on bbc1 Would not recommend, much nicer hotels same area for same price.

Good

The bathroom had an unpleasant smell even though it appeared clean. I was also unable to control the air conditioning from my room, which made the stay less comfortable. However, the staff were very helpful and supportive throughout my stay.

Great staff, great value

I read a lot of negative reviews online about this hotel after booking and it made me really nervous but I’m pleased to report there were no rats as reported the money deposit was in my account before I go on the train home the staff whilst at times were blunt were also very helpful with what I asked of them the hotel was clean and modern the bathroom even had heated flooring I was in the smallest room available which was a single bed room but there was still enough room to move around and was typical of a single room in any British hotel I’ve stayed in. The location was amazing in the beautiful Earl’s Court and the station was only a couple of minutes walk round the corner I write this to ease the mind of future visitors I would 100% visit again. Great value for money in a beautiful London hotel. My absolute only discrimination would be that in my particular room they could’ve hoovered up a bit better and under the bed wasn’t hoovered at all but again for £50-60 a night in a London hotel which is very modern and in a great location I am overwhelmed with value for my money.

Room was excellent.

Modern, clean room with a great location. Only negative was the fact it was a bit warm! But that’s personal preference. Would recommend and stay again.

Clean room

Nice room everyone was excellent

Good clean and modern rooms. Location is excellent. Literally around the corner from Earls Court tube and area around in Earls has a nice independent bars and restaurants. Would definitely use again.

Clean modern room, very friendly staff.

Had a lovely couple of days! Thank you. Loved the heated bathroom floors.

The room was very modern, clean and quiet. Staff were very friendly. Great location and safe.

Courteous staff, very helpful. Small, but clean room, comfortable bed. Very close to amenities. Would stay again.

I paid for an executive suite as a Christmas present my daughter, room 109. It was very disappointing to have a view of drain pipes and the sound of flushing toilets from other rooms. There was also a dripping sound from the bathroom constantly which kept us awake all night. We were then woken at 8am by housekeeping hoovering outside the door. I told reception on our checking out and he thanked me for letting them know and said he would send maintenance. He never apologized. It was a very disappointing experience and I would like an apology.

very safe location and walkable

Stayed at this hotel 3 times now. We like the convenient location the staff have always been lovely. It’s not the ritz but it’s clean and tidy and modern do the price you pay! This time however I was disappointed, we always just book a standard double room and they’ve always been lovely. This time we decided to book a “deluxe” double for a little bit extra and honestly it was worse than the “standard” rooms. We were in a ground floor room at the back of the hotel, with a view of someone else’s room. The room was tiny. The only thing that was deluxe was the size of the bathroom as it had a bath instead of just a stand alone shower. In honesty paying extra for the “deluxe” room was a mistake. The bedside table was hanging off the wall, the room was so small there was nowhere to put your bags/luggage so we were just tripping over everything. Not sure I would book here again after this disappointing trip.

Clean rooms,

Excellent, professional, friendly and helpful staff

Rooms are very small. Could not get 2 suitcases in room without having to move them into bathroom at night and then work around to use bathroom.. Good location clise to EatlCourt station . Adequate but note for two people with bags. 50/50 if I would stay there again and definitely only if travelling alone.