Power in bedroom cut out, spent an hour trying to get it back on, female receptionist was not helpful just said she'd tell the cleaner, appeared to find it amusing, this spoilt the overall stay. Poor customer service. Property in need of TLC but the breakfast was good, plenty of options. Close to strip.

Really clean. helpful staff. Food was ok. Nice place to stay and central to the city.

Food wasn’t great but apart from that hotel was clean enough and central to a lot of things

Location is great! but the customer service is bad ! especially the front desk.. just boring and not pleasing at all. This needs to be improved. People in front desk should be friendly and should smile

Pre christmas break with grandaughter. Booked here as it had an indoor heated pool . Food options good. Evening entertainment good. Great location for winter wonderland, ice skating .

Room was very clean only fault was breakfast not as good as it used to be quality not as good on hot food and food is cold lots of cake and could do with bigger tea cups and better quality tea bags x

The staff in the dining area were all very friendly and hard working but sadly it goes downhill from here. The room was okay but a little tired in places (Aircon unit dripped onto bed, TV very old). The pool now has a cover on so to swim you need a swimming cap. The photos completely misrepresent the current situation and while I appreciate (or at least I've been told) it's law, we specifically wanted a hotel with a pool, not some shaded, covered setup with restrictions. Location wise it offers convenient access to both sides of Levante and Poniente and in about 2 mins you're in the heart of the Old Town.

Air conditioning not effective but I think this is a Spain thing when it’s not high season. Room was clean, bed extremely comfortable. We were on the ground floor so no real view

I appreciate a clean, bright & spacious room with AC with the balcony and view to make my stay enjoyable. This hotel had them all.

Great property although the pool does not get sun all day and pool is cold

Volvería

Not four star

Nice hotel,nice staff,pool area with plenty of loungers. Good central location.

Nice clean and friendly hotel, well situated on the edge of the old town.

Parking was a bit of an issue. Apart from that was a decent hotel for the price

The hotel is always beautifully air conditioned and smelled fresh. It is clean and modern and the staff very helpful. It is ideally located for exploring both the old town and the beach front and promenade. It is a short distance away from the bus station in Benidorm when travelling from Alicante airport. Although our room was lovely, the only major flaw was that it had an adjoining door to the next room which had no soundproofing. This was the only room on the floor that had this feature which is great for larger families wanting ease of access to sharing rooms and space but not when sharing with strangers. The family next door had a young child and we could hear everything from screaming and crying to loud shouting and singing. Despite this, the hotel did offer to re-room us but given our stay was short we didn't take them up on this. It was appreciated that they would try to accommodate us in another like for like room in the circumstances.

All was brilliant thanks guys keep up the excellent work.

It’s ok for 2 or 3 nights

Staff is very friendly.

Everything was perfect