I want to thank the front desk gentleman. He gave us some ideas how to travel to cinque terra. It make our trip a lot better. Other than the stairs, it was a good hotel. I would stay again but bring less luggage. Thank you again for your hospitality!

This was a family run hotel and they made sure that their guests were happy and comfortable. At check in, the owner gave us a map of the area and pinpointed the main streets and attractions. It turned to be very helpful. The room turned to be a pleasant surprise. I booked a room with 3 beds, expecting a small room like anywhere in Europe, but we were given an appartment. Very happy with it. The room was quiet and the beds comfortable. I would recommend this hotel to anyone!

Front door was very loud.

We could only stay one night, but we enjoyed our stay. The staff was super friendly and helpful with recommending what to see on one afternoon, and with a restaurant for dinner. It's super convenient that it's only a few minutes from the train station.

Basic room, comfy bed, friendly staff, very close to main train station. Perfect for what I needed for a one night stay.

The hotel Clark was kind and directed me to the cosy restaurant nearby. The room has a bus tub. Great start of my long time journey.

Ottimo albergo in pieno centro storico, consigliatissimo

Good location and price. Room comfortable.

Staff was super and understanding of my arrival issues. They are excellent and very kind hosts. I would recommend Hotel Balbi.

Close to station, amazing service from staff very helpful with any questions i had and offering suggestions of things to see and do

Room clean with standard amenities located very close to the train station. Owners very friendly and helped put my passport my suitcase when I left it behind by accident!

Excellent location - not too far from the Pincipe station but not too close to the crowd. Room and bathroom simple and clean, very high ceiling makes it feel comfortable. Staff (may be owners) very friendly. Only downside - located 2 floors up the stairs (very long ones) with no elevator, not recommended for those with leg/knee problems with heavy luggage.

Nowhere did Expedia say that the Balbi Hotel is on the third floor of an old building without elevator. We had to climb 53 steps with our luggage. We were exhausted when we arrived at the desk.

Hotel was in an excellent location, very close to the train station and the historic area of Genoa. John was extremely friendly and helpful and gave us great recommendations for food in the area. The room was very bare bones, but clean.

Parking is an issue and many stairs to climb

Beds were not the most comfortable, but we were very close to the train station and the waterfront. Some restaurants nearby.

over all ok but no bolt lock on door

Don't choose room 19, it's at the bottom of the stairs and anyone coming up or down feels as if they will burst into your room. Doors are flimsy too so you hear every murmur. I could hear the people in the next room next door (very uncomfortable, say no more!!!). The hotel is on the third floor which is hard going if you have a medium sized bag and there is no assistance. Staff generally friendly and helpful if pushed; good location near the train station 'Principale'. I would try for a different room. Not sure i would go back.

This hotel is conveniently located a 5 minute walk from the train station and across the street from the Royal Palace Museum (which is awesome). It's one of the few hotels where the reception desk was open after 7:00. Bathroom was small but room was spacious, with a window overlooking the street. Very friendly staff! They were quite helpful showing us around and watching our bags after checkout.

Staff/owners were incredibly helpful and informative. Nothing was too much trouble for them.