My stay was extremely disappointing. Firstly, the AC in the bedroom did not work for the first 6 nights. Maintenance came to look at it and assured us it would be fixed, but it never was. The mattress was the worst I've ever slept on, it had two massive dips in it that didn't even allow me and my wife to sleep close to each other. There was visible mold around the AC duct, and significant water damage in the bathroom. The air quality was so bad after the 4th night that I could barely breathe.
When I spoke with the manager, Marta, she told me this was normal and that they couldn't do anything about it. I was there for my 40th birthday and did not receive any acknowledgment or a simple happy birthday. For a stay that cost over $4,000, this experience was unacceptable and truly a disaster.