Staff was very friendly, the location is really unbeatable too! I’d definitely stay there again

Great location. Friendly staff.

We were extremely disappointed with this hotel. Cleaning staff was extremely impolite and dismissive as well as the fact that in the general Hotel when dog urine was seen on the elevator floor, I was told there were no dogs . Whatever yellow substance was on the elevator did not get cleaned up until I complained again the following day. Modern amenities were totally lacking, The one positive was that the view from the room was very nice. I would never recommend this hotel for anyone visiting Heidelberg.

Great view and location.

Overall good, but no A/C in extreme heats, which was not expected for a hotel of this price.

Rooms were clean, staff very friendly and it was in the perfect location.

Very clean and historic hotel in a great location to all the sites and attractions in the area. Very helpful English speaking staff. Parking is challenging if serving by car. Various underground car parks are tricky to find and not always available for the hotel discounted rate.

We enjoyed the location on the edge ofd the Old Town area and directly across from the old bridge. Heidelberg's Old Town has a myriad of restaurants and the options are plentiful. We enjoyed a delightful meal at an old brewery that was within easy walking distance of the hotel. Also, we arrived at the Central bahnhof and were able to easily take a bus to and from the station. The Hotel had sizable rooms and although the noise from late night revelers could have detracted, they were not late noisemakers and we had good restful sleep.

Liked location, helpful staff. Did not like: No coffee or tea in room. Found old food wrapper in the room

Extremely helpful and courteous staff. We had a beautiful room with a view of the bridge. Room was very clean. Only thing I was not a fan of, was having to step into the bathtub to take a shower. A walk in shower would be very nice.

Clean room. Staff is great. Bed too small and only one pillow.

Highly recommend. We cannot beat the location. If ever to return to Heidelberg II would not stay anywhere else.

Breakfast was amazing, staff lovely and location perfect

Excellent welcome

Loved our stay. The view of Old Bridge from the room was just magical.

Everything was great

We thoroughly enjoyed our stay here! They were hospitable, helpful & the hotel is centrally located. Highly recommend!

Had a short but great stay. Property is perfectly located in Old Town with all the Christmas markets. Room was clean and inviting - not the usual “every room the same with terrible artwork and lighting. Nice staff as well.

Great location with helpful staff. Room was very comfortable. The off site parking closest to the hotel is hard to get a space in during the Christmas markets but there is other parking options.

The room was very clean; the staff was a bit gruff at check in, but got much friendlier after a while.