Location central but quiet. Room spacious, bed and pillows very comfy,A/C great. Lovely courtyard area, breakfast excellent.

Good hotel overall. However, for a 40 room hotel, they really need to have someone at the reception 24/7 because after 11 pm there is nobody there to open doors or support guests in case of emergencies. There is an emergency number but that is not always useful for travellers who don’t have local calling.

The hotel is in a prime location! There is a car park which is paid for but we parked in the public free car park which was a good walk. The hotel has a quirky Nouveau Roche design. The room has open plan bathroom situation. Meaning you can hear your partner in the toilet. But that's fine. It was clean comfortable and pleasant. Air conditioning was a plus. Breakfast was good with french toast and pancakes. Breakfast staff were friendly!

Right in the town center and very close to the train station. The building is beautiful. The breakfast is wonderful. Of course, as an American with jetlag, i would like coffee in the room. Otherwise perfect!

Clean room

Clean and wonderful

Thank you. Great stay

Stayed here as a stop over between Vienna and Croatia, would recommend. Very cute, clean, friendly and helpful staff, great food and good bar. Big breakfast spread in the morning for no extra cost. Great location in the middle of town, everything walkable or bikeable. Only downside for us was no A/C in the room, but it was cool at night so we were able to leave the window open.

Wonderful one night stay. The bed and comforter for me was very cozy! Located on the main street of Villach to access shops, restaurants, and about 10 minutes to the train station.

It is located in the middle of a shopping street. Google map directed us to the back of the hotel. Friendly service. They prepared us 3 bags of breakfast at 6am as we needed to check out early. Great stopover between cities. Beatiful church and buildings. Convenience stores are just round the corner. Strongly recommended to stay here if you are in Villach.

Great service. The staff is very friendly and helpful, I felt very welcome and my stay was comfortable. I liked how isolated the room was, both from noise and from the cold outside (even without having the AC on).

Our room was fine, although missing amenities such as lighting and towel bars.

Good location close to the main train station and in the main tourist area.

Older furnitures, no fridge and only laundromat service. Good bed, breakfast and service. Very close to train station and downtown area otherwise we were happy about the stay.

We really liked our stay here, I think it’s our favorite hotel on our journey so far. We were pleasantly surprised by how nice our room was, and the breakfast and staff are great too!

Arrival to hotel and informed that they couldn't find the booking. Apparently the booking was there all along. Hot water was shut off without warning and no notification or apology. Rude and unhelpful receptionist staff. Despite your own mistake in not locating the booking that existed all along, to tell our upset customer "I'm having a bad week as well" is completely unacceptable.

The hotel is right at the heart of the city Villach. It has a special charm as the building is historic, but all facilities and rooms are brought up to standard and met our expectations. At 8:30am in the morning you will hear the church bell (two strikes to announce the half hour) as it is custom in many of the mid-town hotels in Austria. We thought it is nice that the church bell started at 8:30am and not earlier :-). It didn't bother us. Parking is available but might cost extra. The parking spaces are tight and getting into the hotel parking lot requires some driving skills. Another highlight is the breakfast. It was included in our room rate. It is excellent and uniquely served on a wooden structure that is placed on the table to save space. The next day we walked through the town and got a lot of souvenir shopping done. You can find everything within walking distance in the pedestrian walking zone. Another reason why we had a great time in Villach. We would definitely stay there next time again.

Hotel Palais is in a good location - parking was a little bit of a science project to find, but not far from the hotel. I booked a single, so my room was small, but it was comfortable and everything worked to my satisfaction. The bar in the lobby was super - what I enjoyed the most.

Excellent and attentive customer service. A nice breakfast is included that other hotels nearby would charge. Room antique furnitures shows some wear over the years. Shops & restaurants are very nearby.

We had a great time.