Beautiful decoration and clean rooms. Good location very close to train station.

staff was friendly and helpful......rooms clean and well laid out...

Beautiful and comfortable hotel with stunning views of the city and river. Staff was responsive and welcoming. The breakfast buffet was fresh, interesting, and delicious. The proximity of the hotel to restaurants, the river, and other places of interest was ideal for walking. The rooms were spacious and comfortable.

Second time staying here, great hotel with a great staff. No negatives whatsoever

Our overnight stay at the ANA Crown Plaza was comfortable and pleasant. The staff was courteous, helpful and professional throughout our stay. Our room advertised as a suite was rather small but clean and comfortable. We enjoyed the breakfast buffet which had a nice variety of delicious dishes. The location of the hotel is not that close to the Niigata train station which would make draging baggage not convenient. Would recommend taking a taxi to the station. ANA Crown Plaza is a good place to stay while visiting Niigata.

Great hotel and staff overall. About a 12 min walk from the train station. Plenty of shopping and dining nearby.

Good location, clean, friendly staff

Fantastic place to stay. Large comfortable room with great views over the city. Friendly staff. A bit of a walk from the station but close to a large shopping centre.

awesome

Good location, good room

The breakfast menu was great. All service personnel we interacted with were outstanding. American hotel workers should be trained by their Japanese counterparts.

EXCELLENT STAFF

We decided to walk to the hotel from Niigata Station, not realizing it was about to rain. It was a downpour by the time we got to the lobby, but one of the staff saw us coming and met us with dry towels at the door! It was so thoughtful! And that was just the start of great service. We loved our stay and will definitely come again!

Reasonable price for a room with 3 beds

Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay

Great customer service. Lovely room but a little small. Too far to walk from station without trashing your suitcase. There are many hotels and restaurants near Niigata train station. I suggest one of them. Nothing near this property.

Clean and professional!

Nice stay all around, with ample parking across the road.

Spectacular hotel, excellent staff and great stay. Nice large hotel with good sound insulation inside didn’t hear any other rooms or the outside so very good for a sleep. Also the room was large compared to a lot of other hotels. Fast elevators. Everything you need within walking distance.

Great hotel and friendly staff.