Overall Ratings & Reviews Pousada Palácio de Estói - Small Luxury Hotels

Views and palace area are beautiful. Restaurant food is excellent. But having cats fighting and begging for food all over the dining area not very pleasant. Waitstaff needs massive training on not forgetting to check on their tables and not to blame each other in front of clients over lapse of service. Cataplana and desserts were delicious. But had to go into the waiters station looking for waiters to order dessert as we were given the menu but it was at the end of the night and the kitchen closed before anyone came to take our order. Very unfortunate. Gratitude to the kitchen staff that opened the kitchen and send us up two amazing desserts and a coffee. Thanks to the waiter that offered a liquor with the expresso. Love staying at Pestana Group Pousadas but the service and lack of attention to detail was very disappointing.I sneezed nonstop as well as other people walking around the carpets or maybe was the presence of so many cats on the premises. The Palace has so much beauty in the historic buildings but the rooms need updating and removing the worn out carpets may be an easy fix. Still a beautiful place and with a lot of potential but more care and attention to detail as well as cleanliness would make the experience much more memorable. Training restaurant staff to provide better quality of service would be nice too because the food was excellent. Kudos to the Chef and his staff. Maybe learn from Pousada Flor de Rosa, Crato how to make clients feel valued to return.

Everything was so perfect 100 out 100

We had a great 3 night stay at the hotel. Rooms are spacious and pool beautiful. Amazing breakfast. Staff are friendly and welcoming

Property is pretty old and lots of cats. Not every tourists are pet friendly. Excellent staffs and beautiful views

This is our 3rd visit and we have always felt very comfortable and very friendly, however the only thing we found this time was the dinner menu was different. We found that the dinner menu was very limited and could have done with more choices for mains and desserts. That would be our only criticism as it was much less variety than from our original stay in 2021.

Fabulous - make sure to book restaurant in time - breakfast superb

Property was beautiful inside and out. One of the most unique hotels we have ever stayed in. Food was very good and breakfast was spectacular.

Great property, maybe a little understaffed in dining and pool area needs updated.

We stayed 3 nights at this property and loved it. The restaurant food was wonderful and staff were always helpful.

Big room and bed, private balcony with beautiful view, fantastic breakfast and service!

The property was really relaxing and quiet with a lot of hidden spaces to just relax.

Beautiful place to stay. The reason for the 4 star rating is the fact there are no outlets to charge a laptop or cellphone. I found on the floor a good distance from a table or bed. This really surprised me because we live in a modern error where people use laptops and cellphones when traveling. Hotel needs to inform guests of this prior to booking. Also, the rooms are very new and modern, a complete contrast to the palace.

How friendly and accommodating everyone was

Beautiful, unique hotel with all the amenities you need. Wished we'd have been able to stay longer.

Wonderful hotel in a palace, with majestic feel. Truly a palace. Large guest rooms with elegant decor. Restaurant was surprisingly excellent. Tight roads driving into this old-world treat. Off the beaten path, so maybe not the right choice for travellers in a hurry.

Beautiful property. Extensive breakfast. The indoor casual (non-dining) areas are part of the original palace and you can roam around freely and sit while enjoying the space. The hotel rooms are modern, well equipped and very spacious - they have a closed off balcony. There is no access to the outdoor gardens from the room. The gardens directly in the front of the palace and around the columns are accessible. There is no access to what looks like an Orangery and the areas where the fountain(?) is located. The gate to the garden is also locked so access is through the hotel. We went in Feb so did you use the outdoor pool. The indoor pool is nice, the steam room takes about 10 mins to get going and the sauna take 1 hour. You let them know at the spa and they turn them on. Parking was included and easy to access from rooms.

Great hotel away from busy city! Staff were kind and attentive. Breakfast was amazing and dinner menu was very good! They just need a bigger pool!

The staff are not friendly or helpful

Love, love, loved our stay here what a hotel. Beautiful palace with sympathetically added bedrooms. Spacious, luxurious rooms, again with fantastic views. Wonderful views for the pool and bar area-stunning.Do wander into the town and around the beautiful gardens. Friendly, helpful staff-booked us a taxi for early airport run, with a breakfast bag. Even went to the trouble of prepping us coffees at 5am. We felt thoroughly spoilt.

Beautiful hotel in a special building in which we felt privileged to stay. Luxuriously apponted with stunning views over the gardens. Breakfast was excellent...a wide choice with good service. Hopefully the work on the gardens will continue and the disappointing barren and messy areas outside the little ground floor balconies will be improved upon. (Indeed outside our Room 019 there were discarded wine bottles and an old cigarette lighter. Not what you expect in a Luxury Small Hotel! ) It was also a real pity that the reception staff knew so little about the area. The lack of local knowledge, including no information about the adjoining village and the whereabouts and walks to the amazing Roman ruins at Milreu are a really wasted opportunity to enhance the stay for visitors. A local map,and awareness of potential bus services, would have precipitated an extended stay in this magical place.