Room felt neglected. Friendly staff. Worn carpets with age dirt. No support in mattress head was lower than feet. Heavily rotten window frame. Asked to move rooms and staff helped after a bit of waiting. Had to pay extra to use the small pool which I didn't see in the initial advert. Couldn't see it when I looked back.

room clean, bed firm so were pillows. Staff pleasant, easy check in. Tea and coffee facilities well stocked. Main disappointment was having to pay £10 for use of spa for 1 hour also have to pay £2 for your towel. Now where did it mention that when i booked.

Friendly and helpful staff. Good food in restaurant. Room very clean.

Room and hotel where great but paid a lot of money for spa hotel but had to pay extra for spa 🙈

Inclusive prices. Breakfast and basic spa uise not included.

The room was cold and we had to ask twice to get the heating switched on. The reception staff were not particularly helpful.

Spa very cold in and out of the water steam room no steam showers dirty bedroom radiator not working in the night

Great place - lovley ambience and staff

Lovely grounds and hotel, room comfy & warm. Ideal base for Llangollen. Breakfast was okay, simple selection of continental & then you order a cooked breakfast option.

Very clean little tired. Not enough sockets.

Room was okay, the main light didn't work nor did the extractor fan in the bathroom. Shower was great and we slept alright. Main issue was with the restaurant, we tried it both for breakfast and dinner one night and were incredibly disappointed, especially with dinner. Everything felt very overpriced for small portion sizes and food that didn't blow us away. Even a Pepsi on draft costed more than whole starters in other places we went to during our weekend in Llangollen. We also had to wait 30+ minutes between our starter and main

The staff were very courteous but the hotel was let down by us having to move room immediately as there was a main light not working and there weren’t any replacement bulbs available. The room did actually smell very unpleasant, so the move was welcomed. Our second room (217) was fine but maintenance had to visit as the radiators were cold and required bleeding.

The parking was great and the breakfast was value for money

Great food

Thoroughly enjoyed our one night stay. It was conveniently situated for Pontcysyllte and Wrexham. The bedrooms and meals were perfectly adequate for our purposes. Excellent car park immediately outside the property.

Room was clean staff brilliant

We only stayed one night but had a good nights sleep in a lovely spacious large room. Staff were friendly & helpful.

Yes all good and great parking

Enjoyed the spa

Friendly staff in the bar and restaurant also the front desk